Lougheed Acura

Relatively new location features an interior that is clean and grey-​ish, with just a hint of luxury. Design likely dictated by Acura Canada to a certain extent, and probably intended to serve as a platform to showcase their vehicles. Professional staff throughout. Drive-​in service drop-​off is a nice touch and free canned-​pop a bonus.

I’ve been wanting to go to Lougheed Acura since I bought my vehicle almost a year ago, since they are located very close to where I live. Unfortunately I’ve had to drive to Burrard Acura for my warranty work because Lougheed charges $ 128/​hr as a diagnostics fee regardless of whether the car is under warranty or not. I am extremely unhappy with the amount of problems my CSX has had. Every time I call and tell them that Burrard Acura doesn’t charge a diagnostics fee for a warranty, they tell me they’ve never heard of a dealer not charging for that. I’ve called VW, Mazda and Honda and none of them could believe being charged this for warranty work. In the past when dealing with Honda and Mazda for warranties, they have been extremely helpful and have gone above and beyond to rectify any problems, so I had assumed Acura would be the same given that an Acura is a glorified Honda. I would love to give a positive review, but so far I haven’t even been given the chance to do business with this dealership, so for that reason I give them 1 star.

I am not a fan of car sales men because in general i had bad luck and have been lied to on several incidents. However, this has changed since my recent encounter at Lougheed Acura. My accord was written off due to an accident and the last thing i wanted to deal with was buying a new car — as if ICBC isn’t enough!
I was referred to Patrice C., he was simply amazing. I ended up purchasing a RDX from him and i’m not raving about him because he sold me car, but he went above and beyond my expectations. I’ve always been skeptical about car salesmen but he made the transaction easy. He accommodated to my needs and listened to what i wanted, and he delivered. Even though i bought a used vehicle and paid the day before, he gave me brand new all season tires when i went to pick it up the next day — instead of replacing them with low quality ones. I wasn’t expecting new tires, I just assumed he would replace the winter tires with whatever used all season tires he had in stock. He absolutely blew my mind when i went to pick up my car. I am highly impressed and will most definitely return in the near future.
I recommend seeing Patrice. He is easy going, helpful, funny and definitely will listen to your needs.

I have always been an Honda/​Acura fan ever since I started driving. I have purchased two vehicles from this dealer and the service were all exceptionally excellent.
The first vehicle we bought from them is a used Acura TSX premium model. White color, black leather interior color. I did go to all the other Acura dealers in town to look at the TSX’s they had for sale; Northshore, Burrard, Langley, Richmond each had a few but none of them came close to the condition of the ones for sale here. My TSX used to be a courtsey car, and it does have a few scratches and dings when I bought it. But the manager, Patrice, agreed to repair all of them before we take the car out. They did not cut corners on repairing them, every damage was fixed professionally. First time dealing with these guy, had an absolutely excellent experience. Even tthough it took some effort to work the price down but we got a really good deal at the end.
The second vehicle we bought from them is a used 2012 TL Sh-​awd tech. Again, we walked into the door and was greeted by the same salesman we bought the TSX from. Same story with the TSX, this TL was a lease comeback, it had some scratches on the back bumper. But Patrice offered to fix them for free. Another really pleasent time dealing with Lougheed Acura.
At the new dealer, the service department offers free coffee and free pop. And the shop looks really from the window. The service advisors are friendly as well.
I am going to drive Acura for my whole life most likely; and as long as these guys are here, I will buy from them. And as long as William (the salesman who sold us the two acrs) is not retired, I will buy from him. If he was the grand master for four years in a roll, that means he really know what he is doing and he is good at it.

My husband and I have been around to a lot of dealerships last year. We’ve been to VW, Acura, Lexus, infiniti, Honda, Hyundai and Kia in many different locations. We have met some great sales people, but also aggressive or arrogant staff as well. When we finally narrowed down to purchase an Acura TSX 2012 model, we didn’t even have a second thought who we would go to deal with. Ismail Fazal from Lougheed Acura was the guy who gave us a great first impression. We visited Ismail again 5 months later, happily bought the car we wanted and really appreciated his terrific assistance. He treated us very very well. He is fun to talk to, warm-​hearted and easygoing. I’m working in retail, and Ismail knows exactly how to make his clients comfortable and happy. Generally, the whole team from Lougheed Acura was very friendly and kind. The staff from the service department, Michelle and Scott were also very nice.
We couldn’t be happier to own this car from Acura! We love it!

I went to all the Acura dealers in the Lower Mainland and when I walked into this dealer ship, I was treated like a king. I was welcomed by sales executive Ismail Fazal and he treated my wife and I superbly. I highly recommend anyone who is interested in Acura or is looking to buy a new or used Acura, to go to this dealership and ask for Ismail. He is so kind, good-​hearted and down to earth. No pressure sales at all.

This has been my dealership for most of my car needs for the last 4 years or so and things have been pretty good.
I’ve had work completed by their service department and everything on that end has been great. There have never been any surprises or unexpected charges, they have always been clear about what needs to be done and how much it costs.
Where this place lacks is the waiting area. Often when I come in for an oil change I like to wait, bring out the laptop and do a little work. The waiting area is just not very comfortable and they don’t have amenities like free wi-​fi. I think installing better seating and a little bit of work space would be a much nicer touch, this is something that open road Toyota does very well.