2nd Look Day Spa

I’ve only had facials done here and LOVE THEM. I’m a loyal customer of Vicki and look forward to my facials every year. Very comfy bed (flannel sheets and a light duvet), and a full hour of pampering, including a wonderful neck/​shoulder massage. She’s also great for recommending skin care products that aren’t necessarily sold by the spa. For that, I trust her — unless she’s secretly part-​owner of Bio-​Therm… or London Drugs! ;o)

My girlfriend booked manicures and pedicures for us at this spa. When we arrived I told them that I wanted shelac polish on my nails. This was quite difficult for them to accommodate as not all the techs can do shelac. I wanted a french manicure and the women told me she didn’t know how to do french. ??? This is a spa, there should be trained technicians who can do what the client requests. I gave up on the french manicure and had one colour instead. The tech then proceeded to file my nails, when I asked her to please even them out she told me they were fine from her angle??? I paid over $ 100 for a manicure and pedicure and they did such a bad job that just over a week later I am going to have to go and have my nails done again.

I would actually do no stars after that brutal service. Spoke to Jenny at 9: a.m. to ask for a pedicure appt for my daughter and myself with Louisa. We were given the 12:30 appt and to consider it booked if we did not hear otherwise. At 6:00 pm I receive a call saying that Louisa is not available and my daughter could have the 12:30 appt alone but if we wanted to do it together it would now be 4:00 pm. I considered the original appt booked as I did not expect to hear back 8 hours later that the 12:30 appt was not available. I will not be returning as a customer. Very disappointed.

This place is excellent! The service is great and the staff are friendly. The ladies here do it all, from waxing and tinting to mani/​pedis and massage. Love this place and frequent it often

I received a gift certificate as a gift for this place and at first was nervous after reading the poor reviews on Unilocal.But I had a great experience! I got a shellac pedicure and it waz great. First of all, they got me in same day, and when I was 15min late for my appointment they didn’t give me any problems about it :) which I obviously appreciated.
My service was with Luda and she was wonderful. Offered me something to drink right away, chatted nicely with me during the service and helped me with my stuff (I was heavily pregnant at the time so taking off my winter boots and getting in the chair is less than a graceful process lol).
My pedicure looks great. No complaints on the service itself. My feet are soft, manicured and look wonderful. I would definitely go back to this place for another service.

I have been going to this spa for approximately 2 years now and I never really thought about how bad the services I was getting were. I usually purchase the VIP membership which is $ 99 and allows you to get your eyebrows waxed or threaded once a month, but after my most recent visit, I will look elsewhere to get my eyebrows done. About a year ago, I had my toe done with the gel pedicure and it was supposed to include a foot and leg scrub and something else, but I forget aside from the actually pedicure itself. I would like to point out that I do have some foot problems where my big toes stick up which causes the toe nails to stick up as well, due to issues with the bones in my feet. Now when I first went in they sat me down at a manicure table. The pedicurist didn’t even know what the appointment was for! That was the first red flag. Now since all their pedicure chairs were filled, they took me into a private room and had me almost lay down, very uncomfortable for the pedicure. Unlike the pedicure chairs, there is no massager built into the chair, no foot bath and no magazines. Since there was no foot bath, I did not get a foot and leg scrub, which is what I paid for. That was the second red flag. A better thing to do would have been to ask to reschedule the appointment, apologize and give a discount on the re-​scheduled pedicure. However, I should point out that the pedicurist did do a good job on my toes considering the issue I have with my feet. About a year later I went back for another gel pedicure. I got the most expensive one which was supposed to be 75 minutes long. It was around 30. That was very disappointing and completely unacceptable. That was the third red flag. Another thing that was disappointing was that the pedicurist who was doing my toes, did not understand a lot of what I was saying because of the language barrier, so she didn’t understand what I wanted and ended up giving me the worst pedicure I had ever seen. I tried to explain to her before that the other pedicurist (who I was not able to get because she did not work there anymore), put gel tips on to curve the nail downwards at the end to make it look like the toe didn’t stick up so much but she completely ignored that and just put the gel polish on. This was the fourth red flag. I also started to notice that everyone around me had drinks from the spa, all of which the pedicurist had gotten for them and asked if they wanted anything. My pedicurist did not ask. After my pedicure was almost done, the receptionist came into the back and on her was back she asked if I wanted anything to drink, but the point is, is that the pedicurist should have asked at the beginning of the pedicure if I wanted anything to drink. I’d also like to point out that the foot and leg scrub lasted about 5 minutes and I left the spa with feet that were still fairly rough. All she did was quickly rub in an exfoliator, I could have done this myself and still done a better job! Overall I was very disappointed with the pedicure, she didn’t even push my cuticles back! And when I mentioned to her for the third time that the other pedicurist used tips to make it look good, she said «I can’t do it, it’s too small.» This made me feel even more self-​conscious about my feet and for her to tell me that it can’t be done, wow. Funny, cause the other pedicurist did it. It just goes to show how inexperienced and clueless she was to what she was doing. Now I just go to Walmart and pick up a 96 pack of fake toe nails for $ 5 and they look even better than the first pedicurist who did my toes. I eventually did get my second pedicurist fixed, but I was very disappointed because it only lasted a week and the new person was very unfriendly and unwelcoming. She didn’t even fill up the foot tub, so my feet sat in a cold, uncomfortable tub. I was also told later on that they only have one person who does the gel toe nails when I was scheduling to get them re-​done, so the first person wasn’t even trained to do gel toe nails!
(*Note: Second pedicure and manicure were done by the same person.) Now for the gel manicure. First off, the gel never fully dried and had bubbles in them. This was because the manicurist never waited until the time would go up on the UV lamp, she would just switch it whenever. She also didn’t push my cuticles back so in less than 2 days, it looked like they needed to be filled! Lastly, for the eyebrows. Sometimes they turn out bad, sometimes they turn out good-​ish. It depends who you get. I’ve learned to just keep asking for the same person, I think her name is Elizabeth. In my opinion, she is very unfriendly and unwelcoming (same person who re-​did my toes) but I only ask for her because she does an okay job. After my VIP membership, expires I will never set foot in that spa again. This spa is a huge joke! Save yourself the money and time and don’t go here! Horrible, inexperienced staff, unfriendly staff and even worse services!

After reading the other review, I kinda feel generous now lol.
Giving the extra star for carrying Riversol skin care, it’s designed local & heard good things about it, esp. good for ppl with sensitive skin. Willing to give it a try after my current Origins stuff runs out.
Also carry another good name, Clayton Shagal.
Think this is a great pit stop as they also offer RMT along with the usual spa services, & convenient when you’re shopping at Coquitlam Centre. It’s a pretty clean place.

This place was a total joke! I purchased a Royal Spa Pedi for $ 60 for my mother’s birthday, which was suppose to include a 60 min treatment… needless to say the complete pedi lasted exactly 32 mins. when my mom asked them why it was so short. the persian lady played dumb and pretended to not speak English. My poor mom was so upset as she was totally taken advantage of. When she came home. she showed us her feet and it was absolutely a joke. The nail polish job was a mess, her heal under her foot looked like it wasn’t even scrubbed. WE WILL NEVER GO BACK! HUGE WASTE OF $$$$ & TIME!!! Customer Service was disgusting to say the least!!! I would rate them a 0!

Overall I was not impressed. I would have given 1 star, but the service at reception was great, the spa was clean, & they offered me coffee or tea… so that upped it to 2 stars.
I got a pedicure — I just went for the mini one, and the esthetician seemed annoyed that I wasn’t getting a more expensive package. In fact, she seemed annoyed that I was there at all & didn’t even take my coat — I had to put it on the floor. My sister was in the massage chair next to me & her chair was broken. When she complained, the esthetician said «I know», and then ignored her.
Finally, the actual pedicure was poorly done. She hardly scraped any of the dead skin off my feet, my nails were crooked & the polish was uneven. And, since this is a «spa», the pedi cost about $ 10 more than I usually pay anywhere else. My sister’s pedi looked better than mine, but not especially awesome.
I would not recommend getting a pedicure at 2^nd Look.