Wind Mobile

So I’ve been a wonderful customer for 3 years. I was a secondary account holder off my brothers account. Then my brother recently moved out of the city. Me and my brother decided to cancel my secondary account, so I can have my own priority account, so I can have more access towards my account and It wouldn’t be inconvenient, so my brother wouldn’t have to be in store with me. I was planning on purchasing a new phone, start a new tab by starting a new account. I was going to get the LG G4. I failed the credit check. I didn’t realize Wind had a strick credit score. It was a rip off for me to pay $ 150 deposit to have $ 100 tab credit. I was frustrated. I called a wind agent later on at home to talk to him about whathappened. The agent told me after I put $ 150 deposit, I could pay $ 399 for the LG G4 plus the remaining tab. After I went to a another store to get the LG G4, the agent told me I could only have a $ 100 tab, with $ 150 deposit. I left the store, called wind again from a WiFi zone. The other agent told me the exact same thing as the first agent did on the phone. I asked him to call the store in terms of garenteeing I would have more then a $ 100 tab if I paid the deposit. I also keep telling the agent I failed the credit check. The agent said it wasn’t a problem I asked the agent to call the store and talk to them. They policy was they couldn’t call the store. I asked to speak to a manager, I was told the manager was busy and wouldn’t get back to me for 3 hours. But didn’t call me back. I went back to the store for half an hour as the agent at the store was attempting to give a full $ 250 tab if I paid my deposit, plus $ 399. The system wouldn“t allow it. He called his supervisor, then supervisor then explained to me that it was their policy that I can only get $ 100 tab if I put $ 150 deposit. I gave her the case #s and names of agents I spoke to on the phone, and they told me the opposite. The supervisor still couldn’t do anything about it.
I was very disappointed and annoyed with winds customer service. I don’t feel like a valuable customer and wasn’t treated well. I’m considering leaving wind after the predicaments of talking on the phone with wind a few times all day and having to show up at the store 3 times. I even did a credit check with equalfax after and they said my credit score of very good. Aldi did a credit check with koodo and ibooth and theu told me I was pre approved. I’m consideration leaving wind unless there’s anything you guys can do to accommodate and repay the trouble I had to put up with factors which hindered my ability to get the LG G4. And I will delete this review. I would appreciate it.
Thank you

If it were possible to leave zero stars I would. Customer service is non existent. If anything, the staff go above and beyond to bicker and escalate matters. Yes the costs are low but it’s not worth the trouble of having to deal with staff that tell you «it’s not my problem» that your wind account wasn’t setup properly. I set the phone up in the NE but any store can help — I refused to drive up to the NE as I was already at this location.
The reviews I’ve read online about Andrew at Wind are accurate and I am following up with the Wind. After my first attempt with Andrew I left with the payment setup but still missing my access info. I was provided with a «customer card» which was a leftover Sim card with the intention that I can be my access reinstated and speak to customer service. I called immediately but could not navigate the automated system without the access info I was missing. … so back I go to wind!!!
In the end, I returned for round 2. I received more bickering of how I’ve misinterpreted what Andrew said and how I am wrong. I agree! It makes no sense as to why i would be sent out of the store with a «customer card» and phone number that cannot be used as my account was still not setup. Thanks for the 2^nd hand sim card holder … customers can get the same service dialing 611 from their wind phones!
Eventually I was helped — they called Wind customer service and the phone was passed over to me and I actually received customer service! Within 2 minutes all the administrative errors were fixed, I had access to my phone and updated the information that was incorrect!
Lesson learned… IF you decide to use Wind and this store, don’t even bother trying to talk with the staff at the store level. They have no training to deal with issues or people… get them to call wind corporate and pass the phone over! Save yourself the time and hassle.

#129 I visited the 17^th Avenue Wind Mobile location today looking for a phone for my $ 39 unlimited Wind Mobile plan (it was the special plan that ran throughout the summer which makes the US an unlimited Wind zone (basically, it’s their normal $ 35 plan + the $ 15 US add-​on for $ 4, save $ 11) which roams on both T-​mobile and AT&T so as long as you have those two carriers available in the US, you are covered and no hidden charges).
The the Samsung Galaxy Core 4G is a recently released phone for Wind Mobile (and probably Mobility as well the US arm, T-​mobile since they all use the same frequencies though the US arm also can use AT&T frequencies).
The clerk, service agent, or whatever term is politically correct; I call them people personally, was very nice to check his stock. He stated that the corporate office monitors stores and replenishes the stores, dependent on the corporate office supply.
He also recommended other options in the case that I needed a phone right away such as the Moto G (but this version does not have an external memory card slot). Luckily, I did not the phone right away. He stated to either call or come by during the week as the stock arrives on different days (see previous paragraph regarding stock replenishment).
I did see a lot of cases and accessories such as MicroSD cards (16gb, 32gb, 64gb). Some of the other locations appear larger but have less accessories for whatever reason.
This location is near the Waves Coffee and across the street from the Wendy’s and Jameson’s Irish
parking can be tricky if you have to park on the 17^th Ave SW.
This location is convenient for me as I live in the area so I easily walk.
Their hours are as follows:
Mon — Fri: 10am — 9pm
Sat: 10:30am — 6pm
Sun: 11am — 5pm
I was impressed with his knowledge of the phones in question and his promptness and overall attitude (apparently, based on reviews of other stores, this is not the norm).