Spence Diamonds

When I started shopping for engagement rings, I asked my (now) brother-​in-​law where he bought their rings. He said Spence, so I decided to check it out.
Boy, am I glad I did. The whole process of buying the engagement ring was a breeze. You get to pick up any ring you want without having to ask a salesperson to open a case for you. This makes it SO SIMPLE. She picked out the style she liked and I came back a couple weeks later. They created a beautiful ring that my Wife LOVES!
The experience was so good, we returned to buy our wedding bands and her wedding day jewelry. Again, the experience was pleasant and easy.
(in case you don’t know, when you buy diamond earrings, you can trade up, and they give you full value of what you paid!)
We will pop back in every 4 or 5 months and get my wife’s ring polished so it is nice and shiny and new.
Staff are always helpful and friendly and I would encourage any guy who is starting to look for rings to head into Spence.

I love this place and recommend it! My husband got my engagement ring here as a complete surprise. He didn’t even know my ring size! They just asked him about me and managed to guess the right ring size perfectly ! AMAZING!
We then went back a year later or so and I spent hours just trying on all the different rings and found the perfect match in our price range!
Best selection and wonderful help!

While on the hunt for an engagement ring, my fiancée and I came to check out Spence for some ideas.
We were promptly greeted by David when we walked in. He gave us a quick lowdown on how things work and offered us some water while we browsed. One of the key questions he asked was if we wanted there to be some secrecy in the process. He was wondering if I wanted my fiancée to know how much I was spending or what my timeline was, etc. Then he sent us on our way to look around.
Because I said that I wanted a little bit of mystery to the process, after we had browsed for a bit he pulled me aside to ask a few more questions and to get a little more detail about what I was thinking. I told him that I had already bought a ring but that I would need a diamond. The point of having my fiancée look around was just to keep her in the dark. David explained that this wasn’t his first rodeo in this situation.
After we were finished looking around David pulled us into an office to give us the sales pitch on diamonds and help my lady narrow down her ring choices. A futile task but David played along. Once he showed us a couple of diamonds he asked my fiancée to leave so we could talk about the costs. We ran through things and it all sounded good. I put down a small deposit on a diamond.
Their diamond prices live up to their advertising. They’re less than a regular retail price and about 10−20% higher than wholesale. The quality is good and they certify everything. The only thing they didn’t offer was setting the diamond in my ring, but David did give me a card for a jeweler he recommends.
While I ended up getting a diamond somewhere else and cancelling my deposit I would still recommend anyone else giving these guys a shot. The service was excellent and their prices are very competitive.

This is the worst business to buy your engagement ring from.
My husband bought my ring in 2009 from Spence in Houston USA. In 2010 they closed their operations and said that the «Warranties» will be still honoured by Spence Canada.
July 2011 I noticed a small chip in my centre stone. I was so annoyed. The only way to contact Spence Canada was via email. They would not call us back to talk to us. Went as far as to say they are doing the USA customers a favour by honouring the warranty !!!
After several emails back forth they finally got us to parcel the ring to them at our expense and told us when they ship it back but would charge us for the shipping cost.
They received the ring and I was told it would take a few weeks to replace it with a new diamond… it took 1 month and i had to keeping emailing them to ask for a progress update.
Finally they ship the ring back to me… it is held up in customs… why… Spence didn’t bother filling in the details to say it was a repair to a ring they sold us back in 2009. Therefore should not be a customes issue. IE they need to declare on the forms it is a repair of a ring I had sent them to fix.
Going back and forth with Fed Ex and Spence… Fed Ex has not received the forms they need from Spence and Spence keeps saying they have taken care of it.
If Spence does not respond to Fed Ex, the ring gets sent back to them at MY EXPENSE.
Do you think that is good business practice ??
Seriously, if you want to buy a ring don’t go to Spence. Go to a company that offers you life time warranty, life time buy back and life time upgrade.
I feel terrible my husband hard earned money was spent at Spence!

Never in life have I browsed in a jewelry store for so long. I think it’s brilliant that Spence is a no holds barred type of business. Try any ring on without assistance, no need to ask about prices and they have these awesome trays to carry around that hold your ring choices ranging from «not bad» to «this could be THE ONE!» What a great way to shop. I saw so many amazing rings that I had over 20 piled on the tray until my spouse made me narrow it down to 8, as this was his strategy to safely ‘surprise’ me with a ring we’d both be proud of.
It’s very comforting to know you have a lounge to sit in and read or watch TV should you need to tap out for awhile. I actually hung out there while my spouse met with one of the staff to discuss the final 8 rings I chose. I also was able to help myself to the fridge, change channels and be entertained by the cute short stories on the restroom walls. I snuck into the men’s restroom because I was curious after reading the one in the women’s. I think that story is actually more entertaining for me than the one meant for women’s eyes only.
Spence Diamonds, you are clever.

We’ve all heard the advertisements on the radio. The owner, Sean Jones, had an annoying voice and drives me crazy. But I’ll never forget Spence, which I guess serves the purpose.
I purchased my fiances engagement ring from Spence. I visited Spence because I liked the idea of holding the rings without an armed guard standing next to me. In fact, for insurance reasons, several jewelers will now take your ID and make you sit on a chair while looking at any jewelery. Trust me, that’s not comfortable, as we discovered while shopping for wedding bands.
I’m getting off topic though. My first visit to Spence was fantastic. I was only harassed twice and only for a few seconds. I was offered coffee or water and otherwise let loose on the display. I spent almost 2 hours on that first visit, looking at and picking up every single ring there.
In case you haven’t heard the ads, or visited the store, Spence uses fake rings that look remarkably real instead of real rings behind glass. As such, the displays are completely open and you can literally just reach in and grab them. At one point, I was walking around with 4 fake rings on my hand.
I enjoyed about a dozen more trips to Spence before I found the ring I wanted to buy. And yes, I didn’t see the ring until my last visit. Yes, they have that many rings. And yes, it’s likely somebody had that ring during my previous visits so I missed it. That would probably be my only feedback for Spence, they should have at least 2 of each ring so you don’t run into that problem.
Once I decided on the ring, I sat down with a sales rep (who isn’t there anymore, so I won’t bother mentioning his name). He went over every single detail of the ring and the diamond. The amount of information you get with regards to diamonds is amazing. But well worth it. After much discussion, I selected the diamond and gave my deposit (they have diamonds on hand, and more available for order).
I was fortunate in that I wasn’t in a rush to get the ring. My planned proposal was months away. But, Spence did offer to give me a loaner ring in case my proposal would precede my rings arrival. Awesome.
Finally, Spence Guarantees are incredible. They will replace your diamond if it’s chipped, cracked or separated from the mounting within 5 years. They have a lifetime trade-​up allowance where they will give you the purchase price of your diamond towards a new purchase (it has to be 150% more than the original). There is more, so I would suggest checking their website.
By the way, the ring was beautiful, she said yes, and 1 year later we haven’t had any problems with it.