Rockyview General Hospital

I just want to leave a fair review to all the hospital team. I had an emergency and went to the hospital last Sunday, March 30th/2025. I left the hospital almost 7am on Monday, March 31st. I had a great service there. It was super busy, had to wait almost 6 hours to be attended but all the staff was great. I want to give a special thank you to Dr Xingyu Liu, the nurse team, especially Lucas was great and awesome attention and also Ashar I think is his name. I know it is not easy work night shifts on emergency, especially busy weekends, so thank you. I did all the exams, got all the medicines, positive for Influenza what is worse with my asthma condition.... and I got there in the right time, before pneumonia. To all the Rockyview General Hospital, my special thank you. Best Regards and appreciation. Norma Eline Cordeiro de Oliveira

I just want to leave a fair review to all the hospital team. I had an emergency and went to the hospital last Sunday, March 30th/2025. I left the hospital almost 7am on Monday, March 31st. I had a great service there. It was super busy, had to wait almost 6 hours to be attended but all the staff was great. I want to give a special thank you to Dr Xingyu Liu, the nursery team, especially Lucas was great and awesome attention and also Ashar I think is his name. I know it is not easy work night shifts on emergency, especially busy weekends, so thank you. I did all the exams, got all the medicines, positive for Influenza what is worse with my asthma condition.... and I got there in the right time, before pneumonia. To all the Rockyview General Hospital, my special thank you. Best Regards and appreciation. Norma Eline Cordeiro de Oliveira

Waited 6 hours even though there was only one person in the emergency room when I arrived. Even though there was something definitely wrong with me, the doctor was not willing to run further tests to find an answer. The doctor and staff lacked empathy and willingness to do their job. I left feeling very upset and frustrated with no answers and still ill.

I don’t think visiting the hospital is an experience anyone really enjoys, but that doesn’t mean that some visits aren’t better than others. I’m going to keep this review short and simple by focusing on the location, building/​environment, staff and how efficient the process was overall for our most recent visit.
Without getting into details, we had to visit the ER late Saturday night. Before heading out we checked the wait times online with AHS to see what the best option was. Rockyview had the ideal wait time and was conveniently located nearby so we headed over. Getting there was easy, just off 14 St, South of Glenmore Trail. Parking was also very ample, being in a somewhat non-​central area works in your favor here. I was a little disappointed we still had to pay for parking in the dead of the night, it would be nice to have free parking after a certain hour until early morning. Compared to some of the other hospital facilities in Calgary I find Rockyview to be cleaner and better maintained, a big plus in regards to health and also a comforting feeling that you’re in a good environment. Good first impression for sure.
The patient admittance process was very smooth and efficient, the front line staff were very friendly and got us through right away! Once in the examination room a nurse arrived promptly and completed her due diligence in a timely and professional fashion. Great job on setting things up for the pending doctor examination and diagnosis. The doctor was noticeably young, not a bad thing but I’ve had some issues with younger doctors before due to inexperience. It wasn’t long until he alleviated any doubts I had though. He was quick, professional and had done his homework on the file by reviewing an important piece of information from a previous exam that would aide in his diagnosis. We were here because of an ongoing/​previously diagnosed issue that had come up again. In short we had been to 4 different doctors already and the diagnosis was split, this was now the 5^th doctor visit! We had done our share of research, so we had a good idea of what it was, what it wasn’t but still there was a piece of the puzzle missing which led us here on this evening. After a quick review of the file we final had our missing piece, he was confident in his diagnosis and what he said made more sense than any previous explanation. Previous explanations came with hesitation and this one did not, we were happy to finally be affirmed with an adequate answer and resolution to the medical concern.
So to close, the environment was clean, comforting and well maintained. Everyone was very friendly and knew how to add light humor to an unpleasant situation, a nice touch with some delicacy. Beyond the light conversation everyone was at all times professional, efficient and well aware of the potential emergency at hand. We got through to examination in very timely fashion and even a bit ahead of estimated wait times. Lastly we final got a firm answer that 4 doctors prior could not provide. Thank you Rockyview General Hospital :).

I’ve been to the Rockyview for day surgeries and to the emergency room a few times. Any time I’ve come here, I’ve received excellent care. The nurses and doctors have all been very friendly and warm, and did everything to make sure my visit was quick and painless.

I work in healthcare, and have never witnessed nor experienced worse nursing care in my life. Triage and admitting were very kind and helpful when I arrived with severe right abdominal pain following a stent placement earlier in the day. They suggested I sit close to the nursing desk so staff would realize I was having a significant amount of pain.
I sat right across from the nursing station, crying and calling out when spasms were severe, and was completely ignored. Finally, my vitals were taken and an IV inserted. The nurse did not offer me analgesia (though I complained of ⁹⁄₁₀ pain) and told me to go back to the waiting area as it «shouldn’t be long. Over an hour later my boyfriend asked what would be done about my pain. Staff very rudely replied «just a minute». I got to lay down shortly after but was not seen by any staff. A kind housekeeper passed by and offered a warm blanket for my abdomen. I was in the ER for almost two hours, bawling, with no analgesia or even explanation from staff. I walked out to go home for my own ineffective medication, and staff did not even know I was gone until an hour later.
Shame on you, Rockyview. Your staff watched me writhe in agony for over two hours without blinking an eye. You are poor patient advocates and exhibit no compassion for the people you care for.

I’ve been to the Rockyview several times long before I discovered Unilocal,but to be fair my memories of the exact details are foggy, and it was so long ago it wouldn’t really serve as a great indicator of how things probably are right now, so I won’t comment on any of the other departments I’ve visisted. This review with focus on the most recent visit I had, and the two areas I had experience with.
The so-​called «Information Desk» was staffed by just about the least friendly and welcoming staff to ever work under such a sign. I walked up and waited there for what must have been a good 2 to 3 minutes without so much as a glance from the woman at the computer (whom I was standing right in front of, less than 2 feet away) until I finally ducked down to get my face into her view and gave her the customary «Umm… excuse me?» at which point she glanced up at me with an irritated look without so much as tilting her head up. I asked where the cardiovascular lab was and was given the most curt, to the point, borderline snappy «Down that hall!» I’ve ever heard. No further particulars than that… no indication of what door, how far I had to go, nothing.
I eventually found the lab, and got checked in for my appointment. THESE ladies were quite the opposite, all smiles and helpfulness… in fact, when I arrived about 30 minutes early for my appointment they STILL got me in before I even had time to crack a magazine. Not only great service in general, but a welcome surprise from a medical establishment.
The test I was having done required wearing a blood pressure monitor for 24 hours that would check my BP every 30 minutes. Unfortunately, the equipment didn’t live up to the service. I had to be fitted twice before they found a monitor that worked, and even then they concluded the cuff was MUCH too small for my arm (which I had to learn the hard, and rather painful, way), and it then took quite some time to find one that fit… sort of (it still got much tighter than usual and left me with bright red bruising all around my arm and a numb feeling that lasted almost 3 days after it was taken off).
My only complaint with the CV lab staff is their complete lack of communication and follow-​through. I had to take a day off work to get the monitor put on, and was told over the phone it would be no big deal to return it after work the following day, but sure enough I show up and am given paperwork to fill out that states it has to be back by 8am the following morning, which simply wasn’t possible. I told the nurse this, and that I couldn’t afford to take another day off just to return the monitor, and she seemed rather concerned, but went and talked to a colleague and determined it should be okay, and promised to note on my file that it would be back in the afternoon. Sure enough, at 9am I get a call from the Rockyview asking where their monitor was… and then another one at 11 «reminding me how critical it is that I return this equipment immediately». Good job, folks.
All in all, it could have been a lot worse, and I’ve seen similar situations be far worse elsewhere. Wait times here are NOTHING compared to the Foothills or PLC, and (most of) the staff are knowledgable, helpful, and friendly. I definitely wouldn’t hesitate to come here first over the other two big hospitals in town, I just wish they could get their act together in terms of communication and training their front line staff to be a little more courteous toward patients.

Thanks for doing a better job Rockyview Hospital and thanks for taking care of my mom :)
Last year it was a shitshow. Having to bring my mom to your Emergency Room. Having to wait for days with her there. Having to see one of your knuckle headed doctor rudely examining her because her symptoms were «suspect» until I finally reminded her «THIS AIN’T HOUSE! DO YOUR JOB!». Hag.
But this year Rockyview has made a significant improvement. Their wait times are much shorter with the system they have built in. Of course depending on the condition, the wait times could still be longer.
Their revamped emergency room also made it easy for me to drop in to visit and do errands without the hassle of having to ask questions. On this weekend a Shaw incident brought their systems down and the staff did an exceptional job pulling together and go back to old school paperwork. I didn’t run into any hassles at all.
Everyone has been quite friendly and had great manners. I’m not sure if we were just lucky but there was a lot of room and privacy provided.
Oh on one note, what’s up with having to pay for parking under 30 minutes? When you have to run in/​out 20 times a day, it adds up! :(

I’ve been here as a patient for extended periods, and I have mixed feelings here. As such, I’ve broken the ratings for each section.
MEDICAL CARE
For the most part, I’ve found the nursing staff to be more or less outstanding. Being the front line who have to deal with people’s body fluids, pain, abuse and more, I always have respect for them as they are always the first to always know the signs of a patient’s habits and general recovery. THey also tend to be able to catch the mistakes of an overworked doctor who spends only 5 – 10 minutes to diagnose a situation quickly and often make huge mistakes as a result (I’ll be glad to explain with friends over beer one day). Soooo… it’s a 5 star rating for the nurses, but a 2 to 3 star for the doctors.
ENVIRONMENT
As for the hospital itself, it’s a pleasant enough place, with art all over the place and plenty of dedicated volunteers (though I truly wish that the religious volunteers take the hint that I have given up organized religion once and for all and to stop praying to save my soul and see the light… they mean well but they PO me to no end).
FOOD (NOT PATIENT)
The café and food resources are actually not bad, though the amount of fast food they make available in the cafeteria is kinda suspect for a place that’s supposed to encourage health. Also, the «freshly» made soups involve a freshly made industrially sized can of Campbell’s and dumped into a large soup cauldron. So food wise… hmmm… I would say 4 for the cafes, and 2 ½ for the cafeteria.
COMMUNICATIONS
I would have to rate the IT staff of the place a 1 star, and the now fired company that handles the patient phones a 0 if possible. Patients are not supposed to have cell phones due to the possible liability with wireless electronics in some cardiac equipment. But at the same time, the company that managed the patient phones’ were fired or something, so there was no phones for any patient. Add the fact that the ONE public access computer for all of the patients was shut down because the IT staff couldn’t understand how to put access restrictions on websites and I was stuck with ZERO means of communications to the outside world for over a week! Short of smuggling messages through my partner when she visited, it was like being in a communication version of a gulag, especially as all of the public access phones were also disconnected and there was no pay phones to be seen. If I had a real emergency that needed me to communicate something, I never would have been able.
OTHER
The Hospital is definately placed in a beautiful area, next to a great bicycle/​walking trail, overlooking the Reservoir with plenty of trees and plants. One day, I literally snuck out of my ward and climbed down the steep nature trail down the cliff to wave hi to my friends of the Red Eyes Paddling Club while they were training. After that, I did a bit more exploring around the nature trails, which go on all over the place. If I was was in better condition at the time (my endurance due to the long stay was probably ¼ of what it would normally be), I might have explored it much more extensively, and might still do one of these weekend.
So overall, thanks to my undying gratitude to the nurses, the hospital overall gets a 3 overall score. Some strengths and weaknesses, but still in the end, not a bad place to end up in if you really need to.

ER service. I was just in today for 12hrs due to kidney stone. While this is what hospital calls «an Alberta thing» and the doctors are generally good and have best urologists, they do have a few things to improve. Being Jan 2 wasn’t the best day to be sick for those of us who were there. Low in staff, although they were friendly and quick at 2am.
What I like about this hospital:
it has some of the best doctors, staff is mostly friendly, sometimes you’ll get the odd nurse that spills your blood all over or pulls iv off so hard you bleed and it hurts like nobody’s business… they often check on you to see how you’re doing.
I wouldn’t go to another hospital, it’s clean and some of the nurses and doctors are super efficient, so big kudos to them!
What I don’t like about it:
I was supposed to get ultrasound right away and it took 10hrs to get in… it seems a little silly having to wait that long, but sadly is what hospitals are like here in Calgary at least, in my experience.
Having patients with kidney stones is probably something really common there. I asked for water because I was getting so thirsty with drugs I needed something but they refused to give me water, again, really silly considering, drinking water is better for patients with kidney stones!
Needless to say I hope not to be back there for a while… so I better keep drinking water with lime juice (for those with kidney stones, lime juice helps to dissolve them — this was a tip from a urologist).

I recently stayed here for 6 days due to some mystery disease that they are still trying to figure out. Care was excellent, though on occasion rather perfunctory, and most important: I got better each day. I went to my family doctor prior to going to the emergency room, so my wait there was not as long as some (I got a note from my doctor). The first day was hell, due to a battery of tests that were performed on me all the way up to 5 in the morning. I was moved every couple of days because I was the youngest patient in the wing, but aside from that, I was kept comfortable and full of all the icy cold water I could swig down.
The doctors and nurses were pretty gentle and understanding when I was terrified and in massive amounts of pain, some even held my hand during tests. The food was mediocre at best, but provided me with the strength I needed to get better and out by Sunday. The staff here is enormously busy, in fact, busy doesn’t describe it. But despite the long shifts, the cranky patients and the constant wanting for this and that; most kept their cool and friendly bedside manner. Which I think contributed a great deal to my recovery.
So thank you, Rockyview General. I hope to never have to see you again :).

Once you get past admission, you’re well taken care of. I hate going to emergency here because triage takes forever to get to you. We once waited for 8 hours before getting medical attention but that’s pretty common in a lot of Canadian hospitals now. Once you get in though, they take really good care of you. Porters, nurses, doctors, and other hospital staff are prompt, precise, and typically have good bedside manner.

My mother was admitted to the new hospital wing at RV for awhile this springtime, and I was so impressed in the care and attention she got at this new facility. She was taken into non emergency and we didn’t wait very long until she was finally moved to an area which was private, and it only took her one day to get her admitted into her own room.
While in emergency however, you are enclosed in a curtained area and even though you had some sort of privacy, you are able to hear the conversations of the hospital staff. This was quite a humorous thing for me, as private things were disclosed in staff dialogue and my mother and I could hear everything very loud and clear. Staff would enter my mother’s area perform their professional duties, leave and continue their conversations on the so and so relationship of this doctor with this nurse, what happened the weekend before etc. I couldn’t help but feel like I was in the cast of Grey’s Anatomy.
So let me get to the rooms at RV, wow her room was fantastic, it was a huge private room with huge windows overlooking the Rocky Mountains. The nurses, attendants and the doctors there were friendly, attentive and extremely caring; my mother had the best care and was so well taken care of. A team of specialists then spoke with me personally at another meeting and we all discussed the best possible options for my mother in terms of the future steps that needed to happen to ensure her safety and well being.
5 stars Rocky View!