Ric’s Lounge & Grill

Visiting Calgary and was happy to find this place close to our hotel, as the Ric’s in Cranbrook was typically quite good. Tried dinner on our second night in, and was disappointed both in the wait time (10 minutes for our first beverage and over 90 minutes for our food to show after ordering) and the quality of the food (steaks severely over done). We actually came back for drinks two nights later, hoping that we had just experienced an off night, only to find the service to be even worse, even though the lounge was even quieter than the previous visit. You guys can definitely do much better, but unfortunately our experience will lead us to go elsewhere until things improve.

Worst food and worst service!!! There was no host to great us. The bartender pointed to a table we could occupy. The waitress was uninformed. I cancelled my appetizer but they still brought it to my table. I asked them to change my order and they charged me for the food that I didn’t even eat!!! The manager didn’t even come to our table to apologize, he/​she just kept sending different members of his/​her staff; whom told us they will replace our original order; and guess what, they didn’t bring our food «because» I told the waitress to cancel my appetizer. How this restaurant functions is beyond me.
Terrible experience! Never coming back her again! Who is the manager of this place!!!
Horrifying experience!!!

My expectation of Rics Grill is that of an upscale casual franchise steakhouse and at first glance, that’s the feeling it conveys by the large wine bottle glass display at the entrance, the funky bar set up and comfortable trendy seating throughout the dining room.
And that’s about it hehehe. When it comes to service and the meals, that’s a whole different story. Take an elegant place and add Denny’s greasy spoon service and you get this Rics Grill. Our party of 7 endured a dinner that stretched the span of over three hours.
The highlight of the evening was the red lentil and beef soup which was excellent and came very fast; had I known, I would have grabbed a bowl to go and avoided this sad experience! … read on lol. After the good start from the soup, things went downhill from there. Next some appetizer of stuffed mushrooms came to the table which were ok and about an hour and fifteen minutes (yes that’s over an hour later); the steaks.
I had the 10oz New York striploin which was terrible, tough and fatty, appeared panfried and not flame grilled with the broiler marks. What kind of a steakhouse panfries its steaks; yuck!!! I had ordered no starch and steamed vegetables for my sides. Well, the vegetables looked great and farm-​to-​table as advertised BUT, yes, unfortunately there is a BUT– the veggies were swimming in butter; I mean there was so much butter lathered on those poor veggies that the carrots alone could do laps in that fat pool!!! Not to mention the rest of the party got their meals spaced out so we each finished at various times; had they waited for everyone to get their plate; everything would’ve been cold and worsened the aggravation!
Desserts were so-​so. We had given up by then on loitering any longer and wanted to leave ASAP. So, we spent all this time in there, only to remember how carrots do laps in a pool of butter accompanied with trailer park service. Would we return or recommend Rics again? «No, thank you.»

Ordered a bowl of clam chowder ($ 8) and a side of hot wings. ($ 14)
Small portion size of soup, no flavour. With the soup came 2 packages of saltine crackers, pretty truck stop diner ish.
Wings ($ 14) were greasy, very little flavour.
Service was mediocre.
For the small portion size and flavourless food it was very expensive and not worth it.
When we asked the server about small size of bowl he said it’s a common complaint.

Thought I would give this Ric’s another try after being emailed by the Manager when I gave it a bad review. And I’m happy to say that my meal was top notch. I had a New York and it was a perfect medium. It was a little pricey but worth it.

So quick and short. Average food, decent setting and service. Reasonably what you would expect from a hotel based resturant.
In short, ok if you’re staying there, probably would not go to otherwise

I love Ric’s Grill off of 17^th avenue, however this one wasn’t able to compare. The atmosphere was a little off and although it was beautiful inside, the lights were completely on… for dinner. That’s a little weird? Definitely can’t cozy up there! I did have to remind myself several times that it is attached to a hotel, so it made a little more sense to me. My food was okay. Not quite as good as I’ve experienced before at the downtown location. My steak sandwich was only luke-​warm at best. Sorry Ric’s. Try again!

We were here for a group of friends for dinner on a weeknight. Our service was okay but not exceptional. The waitress disappears for 10 minutes at a time, sometimes longer. As a result our drinks were empty a few times during the course of the night.
The food also came very slowly… it may have to do with the fact that we had a group of about 10 people. The main entrees probably came 45 minutes after our food order. On a night that they are not that busy, it is a bit long. The food, when it actually came, was not bad. The rib eye steak that I had was well prepared and cooked to the medium rare as ordered. My wife’s duck dish was a bit overdone however… probably due to the fact it was on a heating plate for a while.
Overall, it is not a bad place to spend a night if you are not in a hurry, because you’ll literally spend most of the night there.

Stayed at the Four Points by Sheraton hotel and went to the Ric’s Lounge & Grill inside it for both dinner and breakfast.
Dinner:
Our service was terrible. Took a while for someone to tell us we could seat ourselves, then we took a while to look through the menu and order, so by the time we ordered we were fairly hungry. A half-​hour after we ordered, our waiter came up and said the kitchen had lost our order and asked us to repeat it for him, saying he would make sure we got a substantial discount. We weren’t about to go somewhere else, so we repeated our orders and waited. About 20 minutes later, our waiter offered me another beer and said the food would be ready in «2 seconds.» We waited another 15 minutes or so and the food arrived. It was decent, but I might only think that because I was starving by this point, and the prices were about what I expected. It took forever to get the bill and forever for the waiter to bring a debit machine, so despite my 2 beers being comp’d I left an appropriately small tip.
Breakfast:
We sat down and were first served by a waitress who took our drink orders and gave us menus. She said nothing about the buffet, which I only noticed hidden away after we had ordered our food. A waiter came by to take our orders, and was fairly prompt refilling my coffee. However, I was brought sausage instead of the bacon I asked for, which was odd. It again took forever to get the bill and pay.
Also, the restaurant’s air conditioning is cranked up way too high. Several tables actually asked the waiters if anything could be done about it, and they said it was the hotel that controlled it, not them, so that made sitting in the restaurant pretty uncomfortable.

Located in a business-​focussed airport hotel, Ric’s is much better than it needs to be. Great breakfast buffet, very nice dinner menu and a wide choice of beer choices. All in all, a good place.

We stayed at the hotel on Business… went down for happy hour. Drink prices from 2−5p are wonderful. Not American Happy Hour prices, but for Canada… a great deal. The food is delish… we shared the Salt n Pepper Wings, Ginger Chili Chicken and the Crispy Calamari. The Calamari is the best. but the other 2 ‘tizers were also excellent… and at $ 7.00 each, a steal. The service is hit-​and miss. more miss than hit… but the food and drink prices are spot-​on

a very good dinning experience. I came with my family on a Friday ight & all enjoyed the food (excellent) and service (very good).

I took my family here for my mom’s bday/Mother’s day. They have a wide range of wine here so perfect for all you wine lovers.
The ambiance was casual, although dressing up would be suited too.
We ordered crab cakes as an appetizer but it didn’t quite make the mark. I like it crispy but the texture was a little too mushy.
Usually, I enjoy the appetizers the most so I was disappointed when it wasn’t up to par. Luckily, the main course made up for it. We had filet mignon (can’t go wrong with that) and I made my brother ordered the shrimp and scallops pasta. There’s not a lot of cream pasta’s out there that have just the right amount of seasoning. This pasta bowl has indeed met my expectations. The cream wasn’t too rich and the flavor was enough for you to want more.
Our waitress was very tentative and paid attention to all of us. She even took my nephew around while she was serving so we could have peace and quiet and finish our meals. If you have a cute, baby and need someone to babysit, come to her… hehe
The service and food here are exceptional but I was stuck with a hefty bill. This place would be great for special occasions or for guys out there that want to take girls on a date.

Came here for lunch, waited FOREVER for service, the food, and the check! After waited for about 15min after the meal was finished, as no one came to ask if I would like to have the check, I walked around the restaurant and fetched the waiter.
I clocked 70 min I had spent for lunch, of which 55 min were spent on waiting. Food quality was not bad at all (bravo for the chef), but they really need to improve on their service. ‘Nuff said.

Fantastic food! The menu has a good variety for a steakhouse. It’s a nice smaller restaurant connected to the Four Points hotel.
They offer Sterling Silver beef which is the best quality available.