Richmond Shoe Repairs & Alterations

I had a pair of slippers that needed a new sole. I stopped by Richmond Shoe Repair as it was the closest one to my house. I went in the early morning when they opened, and it was quiet, and I talked to an older gentleman that I assume is the shop’s owner. I asked him how much it would cost, and he said either «$ 40.00» or «45.00» — I don’t remember which one, but know for sure it was a «40» number. I decided to leave and think about it, as it’s a big investment for a pair of slippers. The man was nice enough when he helped me. So, later in the week — I happened to drive past another shoe repair place in the downtown. I dropped in and the guy there quoted me $ 50.00. So, I realized that the first place was probably my best option. So, I drove back to Richmond Shoe Repair and this time it was late morning and they were very busy with customers. There was actually a line-​up. By the time, I got to the front of the line and talked to the younger worker at the counter, I told him that I had been quoted $ 40/​$ 45 and then I pointed to the older man in the back who was working and told him that’s who I talked too. The younger man came back & said that the guy who quoted me did not quote me that — that I was wrong. He said it was $ 50.00, and basically rudely assumed I wasn’t going to fix my slippers, and threw them on the counter, and went on to the next person. I couldn’t believe this terrible customer service. First of all, acting like I was lying or making up the price, and then just giving attitude and being rude. Their attitude and body language was like, «we have enough customers, we don’t need your business».
Brutal attitudes, brutal customer service.

The craftsman was able to bring 2 pairs of boots back to life. They have both been resoled for winter grip and look like new. Yes, I prepaid and was thrilled with the results. One pair was destined for the boot graveyard however has been brought back to life. I wish I had taken «before» photos.

Rude owner! Made me pre-​pay for my Jimmy Choo boot repair! BIG MISTAKE on his part as i own many high end designer shoes that are only sold at Holt, Saks stores… So i go to a shoe guy in bow valley square.