Long & McQuade

Was sent to this store from the royal oak store with a simple swap of a instrument, everything was fine right. No, they gave us the run around and wouldn’t honour the agreement from the Royal Oak Long and Mcquade. Cost us time and ended up missing 2 music lessons worth 60.00. Poor customer service.

When it comes to music shops, I’d really like to support a local one. However, the unfortunate reality of my experiences has taught me that L&M just does it better. They’re the one store that actually seems to understand that the lifetime value of a customer is greater than any one sale.
They’ve got knowledgeable, passionate staff, and despite what their dorky, corporate mandated tucked in polos would have you believe, they’re damn well trustworthy.
They don’t do the played out used carsalesman gimmicky nonsense of yesteryear. Instead, the price is what the price is. If you want a better deal, maybe they have something used. Used music equipment is my favourite way to shop
They run the full gamut of music equipment and instruments and have a rental section for all of your PA needs.
This location is smaller than the South location, but still very large by music store standards and well worth your trip if you’re closer to this one.

This locations is to bad. I find the customer service pretty good. their knowledge is mediocre. I prefer to go to the south location ad they have more knowledge (in what I am looking for) and more selection. but when I need something quick like a patch cable this is the place to go!

This location was formerly Mother’s Music (whom they bought out) and as of today, they still haven’t changed the outdoor signage.
Long & McQuade has awesome staff who are extremely knowledgeable, accommodating and friendly. I brought in my acoustic guitar for new strings. They helped to choose the best kind for me and also changed them. I was minimally charged for this and also entertained by the dude who actually changed the strings and tuned the guitar, as he played a bit to ensure it sounded good. I really do enjoy shopping here and always get pumped up by being around talented musicians, which many of the staff are.