Katie Nail Spa

I decided to see if my initial service was beginners luck and surprise, surprise– it was!
I was due for a fill and found they had time to do a pedi as well so I decided to do both.
I got seated right away at the pedi tub and soaking comfortably when without notice a lady starts filing down my finger nails, no, ‘hey wassup girl, can I start on your fill while she does your pedi!?’ Nope, nothing. Then the two techs start having a conversation in Vietnamese not acknowledging me once, not asking how short to cut down my toe nails (she cut them very short) and the gem on my nail fill didn’t fix an obvious break and proceeded to add acrylic to the damaged nail and started filing away at them not asking me how I like them shaped!
I ended up with very short, rounded toenails and squarish round acrylics. This is not what I wanted and when I told her prior to leave them in a natural square shape, she proceeded to tell me that’s what they were! NOPE! I am familiar will all nail shapes from stilleto to coffin or ballerina and everything in between. Mine resembled square with the corners completely rounded off, but semi almond without the pointy tip! WTF! I was so pissed and told her that I wasn’t happy!
She proceeds to paint my fingers even though she knew that I was unimpressed did such a crappy job that you can see where the first coat brush strokes were! The toe nails were no better, my cuticles had nail polish all over them and the polish was applied too thick.
At this point I’m ever so pissed because I know I have to go back home and re-​paint everything again!
I get up and pay and they try to tack on another $ 10 for nail polish! Am I fucking out of my mind to think that NAILPOLISH should be included in a nail service?! I question them as to the pricing as it is nowhere on their menu and the one girl says its $ 10 extra because it’s considered a polish change!!! I came in without polish on my nails and proceed to ask, where does it say that? She struggles to find it on their menu and proceeds to look for it on a poster board on which only indicated pricing for shellac and nail art– I say ‘listen, I will pay $ 5 for the nail polish because some places charge that but for you to say I have to pay an additional $ 5 because it’s a ‘polish change’ is ridiculous-​’ she gets all flustered and three other girls from the back show up and try to figure out the pricing. There is only one who thinks to call the owner and see what’s up– no answer.
Begrudgingly she charges me for the fill and pedi minus $ 5 (I still tipped 15%) and the other ladies are talking amongst themselves in Vietnamese about the posted menu. Am I wrong in thinking that the cost of nail polish application costs half the price of a fill is ludicrous? What happened to the service industry in Calgary!
I leave and decide that’s the last time I go. I despise it when people try to screw me out of a few dollars– be upfront with me and I will be a loyal client, but fuck with the bull be prepared for the horns!

Employees were nice, nail work is ok, and prices were okay. I got a $ 40 promotion on a regular mani and pedi ($ 50 originally). Issues I had that resulted in a subpar rating: there was still leftover nail polish from before I walked in on my toes when they applied the new colour. Unfortunately for them, I picked a nude colour which meant I could see the old orange colour on my toes underneath the nude. I bled in three places when they were cleaning up my cuticles. Not sure if this is normal since I don’t do my nails often (this is my third time ever) but it stung so I assume that’s not good. And lastly the top coat on one of my nails wasn’t applied on the whole nail so it wasn’t smooth.
Three stars because the lady who was helping me was very nice and considerate, exfoliator and hot stones were used, and pricing was ok.

I took my sister for a manicure and pedicure as a birthday gift today at Katie Nail Spa. The spa is very clean, the décor is very open and the equipment was extremely sanitary. They even give you a hot rock massage on your calves when you get your pedicure. It was the best experience we have had. The girls were very professional and kind. It was really relaxing and the best part was that everyone spoke English and the girls did not gossip amongst each other in their own language. The massage chair was amazing, you get a full back massage while getting your pedicure. They also had a wide array of nail colors to choose from. To top off an already awesome experience, the price was very affordable. They have a grand opening promotion right now for 50% off but their regular prices are pretty cheap. My sister and I only paid $ 50 for two manicure and two pedicures with the grand opening 50% discount. I would go back next month and every month as their regular prices for a pedicure is only $ 35 and $ 25 for manicure. With such excellent service, friendly smiles and a calm relaxing environment, they have won us over as long term clients. If you had a bad experience with nail salons like I have in the past, I guarantee you will change your mind if you give this nail salon a try.