Hot Point Fusion Cafe

I love this place, food was delicious and cheap
Lots of ppl compliant about min purchase and waiting time, they fresh made everything and it already mention in the menu how much time need to wait!
So if u in a hurry try to avoid the busy time!!!

I’ve come to Hot Point many times and have tried several of their drinks, their signature hot pots, and snacks. First of all they have a minimum one drink per person order and for some reason snacks don’t count. You could not order, for example, one drink and a snack between two people. I don’t understand this because the food costs at least as much as most of their drinks. Every single one of the milk teas I’ve had here are disappointing. They’re all watery or too sweet with no tea flavour. The fruit slushies are definitely better. There is only one vegetarian hot pot which is also marketed as the healthy option. It’s not bad but i can see how it’s the healthy option because the broth is basically water+ tomato paste and it has some random veggies in it. The other hot pots, especially the milk broth ones are apparently very good. The snacks I’ve had are alright, but nothing special. Overall, I feel like if you want food you should go to Seoul next door and if you want bubble tea then go to 3Q across Macleod.

What stupid establishment refuses to serve you because you don’t meet their minium drink order of one drink per person even when our order for food and shave ice was four times the value of what the drinks would come to? Your policy of minium drinks suck! Not everyone in our party wanted a bubble tea… and yet you refuse our business… don’t come here people…

The owner and the service is terrible! Shaking my head. after a terrible service they insist that you must give a tip. wow the nerve

This is the second time I’ve been here and the service is terrible. It took 30 minutes to get our order and over an hour to get our drinks. First time we came here for the hot pot. It was okay a bit to salty for my taste.
Today we came for bbt and dessert. When we went to the counter to order the told us there were no shaved ice desserts or thick toast desserts… that’s half there menu. We ended up just having bbt what a waste of time. They should let people know or not open if they don’t have any food. I would not come back.

To cap off a day of eating, we decided to check out Hot Point Fusion Café. My friend has been there multiple times — it seems like a pretty chill place to go to after shopping/​movie/​dinner or for some late night eats. The place is huge and there are a ton of booths to sit at, aka. perfect for a group hangout. The menu is absolutely massive with every type of drink you can think of. Too many choices!
A lot of people were ordering mini hot pots. Seems reasonably cheap but not sure how good it is taste wise. Based on all the reviews I read, come in with low expectations for their food. My friend told me not to bother with their shaved ice (plus it takes 20 – 30 minutes to make) leaving us with the sole decision of what to drink. Easy peasy.
— Fresh avocado/​mango and fresh watermelon ice slush ($ 6.25 each) — I went with avocado and mango with grass jelly (extra $ 0.75) and my friend with the watermelon ice slush with lychee pieces. The avocado tasted fresh and had a nice creamy texture to it. Tough to find a place that makes avocado bubble tea well. I was pleasantly surprised. My friend’s watermelon was also quite good, a bit more on the watery/​icy side as that is how it generally goes with watermelon drinks.
All in all, I was pretty happy with the drinks. Staff was decent — you just go up and pay when you’re done, don’t see what all the fuss is about with poor service. Maybe it’s an issue when they’re busy? Anyways, I like it and I will be back if I’m in the area and craving some BBT.

I have to say I’ve tried this place 3 times before I’ve decided to write this review. The food okay. Nothing out of the ordinary. Bubble teas pretty typical. The hot pots okay. But it’s not hard to make hop pot at home either. With it being a hot pot place you do tend to smell gas even though they only use a canister that lights up with a lighter with gel with a wok light dish on top.
What really irritates me is the service. They pretty much aren’t ware of you there. When they do sit you down they seem to forget. Tonight experience was really irritating. There was only about 5 or 6 tables. Not a very busy night. We did get seated for one. Usually the hot pot comes with a bowl of rice. Maybe it’s me but i’m use to having rice and asked for it. Guy knowledge it and went to doing his duties. Waited and waited… I thought they maybe forgot about it. Waved down the girl to ask for rice. She knowledge it and went back to whatever she was doing also. I got irritated. If you don’t have it then simple to say we don’t have it. Finally we just finish eating what’s in the pot and pay. Left and wasn’t pleased at all.
This would probably be the last time I would go back and give it a try. Previously we just went to the Korean restaurant literally two stores down and had hot pot there instead. Still hot pot and service is a bit better.

Located on MacLeod Trail, Hot Point is a typical bubble tea-​based restaurant that also serves hotpot, snacks, and dessert.
AMBIENCE/​SERVICE: This place feels like Destination before they closed down, except it smells like hot pot gas and burnt hot pots. Nothing special to say about the servers. 1.5÷2.5
FOOD: I ordered the green bean red bean ice milk smoothie (~$ 5), and it had no sign of actual green or red beans in it. No problem, the drink itself was not bad. We got 4 appetizers: Taiwanese fried chicken, Curry fish balls, Japanese dumplings (gyoza), and original egg puffs. These would be fine if they were $ 3.99, even $ 4.99, but they were $ 6.99 each. The portions were small and the quality was even worse. The gyoza tasted worse than store-​bought frozen dumplings, and were even a bit burnt. The egg puffs were chewy and not crispy. The Taiwanese fried chicken and the curry fish balls were fine, but they are impossible to mess up and taste pretty much the same everywhere. My friends each got a bowl of noodle soup, which was actually a decent portion, but they both thought everything was not worth what they paid for. Total for 3 was $ 63 before tip. 0.5÷2.5

Let me start off by saying this isn’t the first time I’ve been here. But it will most likely be the last. After dinner, my friends and I decided to get some dessert from this place since they serve patbingsu (a korean dessert) and my friends raved about how great they were. I’ve only been here twice for hotpot, but today I opted for the dessert to share with friends. Now here’s where it pretty much goes downhill even before we get our food.
We wanted to order two desserts to share amongst the four of us, HOWEVER, when the waiter came to take our order, he said we weren’t allowed to order JUST dessert. Apparently the manager of the restaurant implemented a (stupid) policy about how customers MUST order either hot pot or a drink PER PERSON before they can order ANYTHING ELSE on the menu. Now I know what you’re thinking. What kind of person trying to run a restaurant force customers to order something they don’t want so that they can order other things off the menu?! We immediately felt appalled by such demanding and absurd actions the manager would take in order to force people into spending more money. Well unfortunately for him, the policy drives customers away, and will easily make people spend their money elsewhere in a better restaurant that WILL take their money regardless.
My friends and I were furious about the idea that the manager/​owner would stoop so low, that we wanted to speak to him ourselves. Our waiter said that he wasn’t available to speak with us on the phone, but didn’t give us a reason why. To be quite frank, if a customer wants to speak to the manager and they refuse to do so, that just shows a reflection of how terrible the place is being managed.
So our waiter told us to talk to his co-​worker, another fellow waitress. She said the same exact thing he did, and I told her that we would stand up and leave the restaurant right now if they didn’t want our money to be spent there. So she gave us an alternative solution: buy whatever dessert we wanted, and pay an extra $ 4.45 charge. For no reason. So basically we’ll be buying what we want but spend extra money on… nothing. I asked her if anyone has ever complained about this absurd policy, and she had the audacity to say no, even though my friend came there before and knew about the policy. We did know about the policy ahead of time, but my other friend assured us they took it down and it wasn’t like that the last time she went. Bad service, misinformed employees, and terrible management. And that’s only the half of it.
My friends and I, still upset over the whole dessert fiasco, opted for drinks instead since we were already there and didnt want to look for another place elsewhere. Mind you, they do not include the toppings in their prices, so its an extra charge of $ 0.75 for jelly (which is pretty steep considering most bubble tea places charge $ 0.25 or give it for free). So I ordered the ferrero rocher slushy drink and the waiter comes to deliver my drink. He said, «chocolate brownie slushy» and I told him that’s not what I ordered. So a few seconds later, he goes back to the counter, and guess what?! He returns with THE SAME drink. BUT WAIT — it comes with a different name. The drinks were heavy on the ice, very diluted, and tasted powdery. It was just bland drinks made of powder and ice straight from the blender. Nothing special, yet highly overpriced for bubble tea.
Overall, if you are in need of trying their dessert, or any other items on their menu that is not hot pot or drinks, please, SAVE YOURSELVES. We argued for over 20 minutes with the waiters and that got us nowhere. We will be contacting the manager tomorrow to speak about this dreaded policy, and hopefully this will save other customers form experiencing the same dread we experienced today. Till then, please please PLEASE spend your money elsewhere. It was not worth the time or energy to eat or drink here.

To describe Hot Point quickly: good drinks, ok food, individual hot pots can feed 2 – 3 people.
It should probably go without saying that service is pretty much non existent at places like this. The menu is a bit confusing though so it would have been nice to have a few questions cleared up.
Some notes:
— some food items (ex: milk toast) will take 30+ mins to reach your table, as warned in the menu
— rice is included with your hot pot only before 9pm
— hot pot broth is very bland but there’s a tiny little seasoning section with sauces next to the kitchen door
— ask for the bill about an hour before you would want to leave

I’ve been here on a few occasions now. The food is mediocre at best. The broth hasn’t had time to cook enough for flavors to come out. Seems like they just throw everything in and hopes the fire cooks it at your table. Most of the broth taste like water with instant noodle seasoning. As for service, there is no real service. Once your order is in, they ignore you till you pay. To place a order, you mark it on the sheet. Try not to order too many thing because they WILL FORGET! They don’t realize they forgotten your order until you see other tables already finished being served. That’s when you question them if they even put in the order and they don’t even know. Truly ZERO attention to detail.

The bubble teas are great but the prices for the quantity of food isnt so great. The food didn’t taste as good as I expected and the service was really poor to begin with but i waited twice as long for what i ordered. I waited around 30 minutes for just my bubble tea and they had my order wrong the first time and when i ordered more meat it took even longer.

Good place to talk and amazing bubbletea! Snacks were delicious as well! But wouldnt suggest the seafood hot pot, not clean and not fresh. My boyfriend and i all got stomachaches aftwards.

Really hits the spot for late night dining.
Bubble tea and other milk teas are available.
The hot pot is great as well as the beef noodle soups.
Good place to hang out or chill after movies or sporting event.
I usually get uji macha milk tea.

This place is just about 2 stars. I don’t get the other «great» reviews about the place. They are only just getting about 2 stars because their Milk Tea is one of my favourites bbts in Calgary. THEY LACK IN SERVICE. I once had to ask the waitress 6 times for a glass of water and the restaurant probably had ³⁄₄ tables with people… AND even after tipping them for their horrible service. THEY STILL HAD THE NERVE TO ASK FOR ANOTHER TIP!
NEVER coming back in for dine-​in JUST take out!

My wife and I come here once in a while when we want a quick hot soup.
Good food at a good price.
We have tried the beef hot soup, kimchi hot soup, tofu seaweed hot soup, hot and sour lamb hot soup, and a few appetizers. The bubble tea menu is extensive and not to be missed!
Parking can be tight due to the gym next door, but we usually find a spot right outside.

Decent bubble tea, but you have to ask which ones are the bubble teas. Don’t make the same mistake I did, which was order something from the shaved ice section and ask for extra boba. The tip-​off should’ve been the quirked eyebrow I received from the waitress, but being wiped from the day made me less cognizant and therefore, more prone to receiving things such as:
A receptacle the size of a toilet bowl, filled with shaved ice and layers of mango jelly rectangles, lychee strands and boba pearls.
When I posted the photo on my instagram feed, someone asked me why I thought something that looked like a bowl of cheese, fish eggs and gravy on top of mashed potatoes would be a drink.
It was still good, though.
Came here again today, this time, I got a proper bubble tea with lychee jelly strands instead of bobas. My brother also convinced me to order a hot pot soup, so I ordered their veggie «health soup.» The broth was pretty bland, and could’ve been vastly improved with a couple of splashes of soy sauce and sriracha, but I did enjoy the assortment of veggies and bean curd skin. Solid 3, Hot Point.

Ok, maybe a bit biased after almost a week working there, my first real hip, funky trendy asian bubble tea venue where one can feel safe and authentic lol.
High ceilings, pretty spacious, almost like a club-​like atmosphere, and good service with, english-​speaking servers too.
though i only ordered the blueberry smoothie with no pearls and sugar, was quite fresh and smooth.
Their taiwanese hot pot and thick french toast are their signature choices, next time when i’m in town.
Probably the best seating is their L-​shape booth in the very back, their only one.
Very clean and spacious bathrooms too.

Asian/​Taiwanese café in the South! wooo hooo!
So yes they are asian servers… so expect what you expect.
$ 8.99 individual hot pots… haven’t tried but will definitely try soon.
They serve:
bubble teas/​slushies
Shaved ice desserts
THICK dessert toasts
open layout on inside.
one bad thing is that if you’re not eating a hot pot then as a minimum you are required to order a drink for each person plus one menu item … kind of a stupid rule i think…

I live really close to this place so it’s one of those places I always call when I don’t feel like cooking and I want to get a quick meal without breaking the bank. The atmosphere here is very relaxed and very clean looking. They offer a variety of appetizers, hot soups, milk teas/​slush and thick toast for dessert.
For the hot pot, I’ve only tried the beef hot soup and milk hot soup. The broth of the beef hot soup is very flavorful. They mark is as spicy but to me it just has that right amount of kick. The milk hot soup can probably use a little bit more salt for flavor. Also, their broth is a little too oily for my taste. The dipping sauces are also really good but they leave your mouth tasting garlic/​ginger even after a gargle/​brush.
Their signature milk tea (with pearls) is good but I would recommend ordering it without the whipped cream. If signature milk tea is not available, go for the red milk tea as it tastes really close to signature. I would also recommend the uji macha red bean milk smoothie (add red bean to it) as it tastes close to green tea ice cream.
I guess one thing this place can improve on is their service. They serve your food pretty quick but some of the servers are not yet comfortable with English so it’s sometimes hard to communicate our orders or requests.