E-Children

This store has unique baby items and is geared mostly for 3 and under.
There are items such as bunk beds for older kids but quality and pricing of items is comparable to Babies R Us and Sears if not this place is overpriced.
Staff is hit and miss with their service. Friendly at times but not helpful and condescending to fathers.
Oh well don’t come here often as I am not a fan of the service and layout is confusing.
Worth to check out once but not to buy large furniture items. Stick with Babies R Us or IKEA.

I absolutely hate their customer service! I know I’m not the only one and boy do I look forward to a newcomer.
By the way, why is it that every time I ask for a gift receipt I hear ‘yes’ but leave with none?

Westcoast Kids aka E-​children has some of the better high end baby stuff in town. As a result you will probably have to buy some stuff from them in spite of their legendary and consistently TERRIBLE customer service– that is– IF you can find someone to deign to help you, you’ll find them very unhelpful.

This store is actually called «West Cost Kids».
First off, the selection and unique items at this store are wonderful. There are many things here that you will not find anywhere else save for an exhaustive online search.
However, it is price-​prohibitive and the service lacking.
Unfortunately, for all the great selection, I cannot justify the kinds of prices they demand for everyday items that will be used a year or less, be barfed on and eventually go into a giveaway bag. As well, the staff seemed less-​than-​willing to help and we were largely ignored for most of our visit.
I would recommend West Coast kids for items that deserve a higher price point, like good safety equipment, breast pumps or complicated, brand-​name travel tools like strollers, but would be remiss to recommend them for everyday items like clothing, bedding, towels, toys, décor or even cribs and chairs — which are available in great quantity at far more reasonable cost elsewhere.
Go to West Coast kids to get ideas for your nursery décor or to buy a stroller, but that’s it.
T.

Great selection of strollers. Friendly and helpful staff. However the location is strange — limited parking in front (park in the back by the loading dock?) and extremely cluttered store. Would do well to have less inventory and present it better rather than jamming so much into the store that there is no room in aisles for strollers and everyone are climbing over each other in here when it is busy.

I believe that this place is actually called «West Coast Kids», and we came there by mistake — one of the friends who referred to it, had another store in mind.
However, the assortment was quite nice — better than in Babies’R’Us or Sears, for sure.
We spent some time looking for different items — prices were quite ok. Not cheap, neither strikingly expensive, and we liked the furniture and strollers assortment the most.
The problems began when we needed someone to help us…
First time, all the associates were «oh-​so-​busy», but we were not in rush to purchase, so decided to return next time and get what we need at once.
Second time, we struggled for about 10 minutes to get attention of an associate. Finally caught one, she said she’s busy, left for a warehouse, returned in 10 more minutes — looking like she totally forgot about us.
We were standing all that time next to the cashier register, with no one even attempting to help us or ask what we need — and we literally had cash in hand to buy what we’ve chosen!
I tried to remind «our» associate that we’re these customers which wanted to get a crib and a stroller — but she literally stormed away (busy, so busy, no time for you, sorry!) and disappeared somewhere inside the store.
We turned around and left, to never return.
By the way, parking of this store was always packed, so you have to leave your car on a private lot across the street and walk through the traffic to get to inside. Uncomfortable if you don’t have a car seat in your hands, unsafe with it.

We have consistently received excellent customer service from e-​Children/​Westcoast Kids in Calgary. The staff are knowledgable and extremely helpful. They were able to effectively assess our needs and recommend products that would work best for us. We purchased our stroller, carseat and other items from the Calgary location following several conversations and hands-​on product demonstrations by store staff.
In addition, store staff demonstrated a willingness to answer questions and address concerns regarding their products. For example, the Valco stroller we purchased from the Calgary location in March was a returned item and did not include a bumper bar. Unfortunately we didn’t discover this until the end of October. When I shared this dilemma with store staff, they showed dedication to resolving the situation. The attendant I was dealing with even called to get my address so that Valco could ship the bumper bar directly to my house. I really appreciated this extra convenience.
Overall we have been very impressed with the staff and the products at e-​Children/​Westcoast Kids in Calgary and will continue to visit this store for future purchases.

This place is actually called West Coast Kids, a division of E-​Children. Advertisements say that they carry items for kids of all ages, including teenagers. I didn’t see any items appropriate for teens in this store with the exception of some bedroom décor, and that would likely be for younger teens.
I’m not a mom so I don’t need anything from here, but it’s a great place to shop for one-​off items for the odd baby shower or small children in my life that I may want to treat or spoil. The bedroom décor, a few hip clothing items and cute dishes and utensils are what caught my eye. I chose to purchase a pacifier pod (never knew such a thing existed) from the discount section. Most of the sale items were10−20% off on average.
Shopping here was a nice change of pace but felt that the staff didn’t have a very warm vibe.
Review 30 for Unilocal’s 30 Day Challenge — Nov 2012

Good product, but the service is horrible. Everything takes 8 to 12 weeks if it’s not in the store as they don’t carry inventory. Oh, thanks for selling our rocking chair that we bought and was planning on having it delivered. I’m sure you got awesome margins on that chair you sold twice.
To date, still no rocking chair. No call back. I’m going to go to BBB and raise a royal stink if I don’t hear back from you in a week.

This is the childrens goods store for all those Starbucks moms out there. If you start your day with a 25 syllable drink and hop in your Escalade to drop your kids off at private school, this is where you need to go for cribs, carriers, décor, and furniture. The staff were very nice and the products were of high quality but holy smokes are the prices high. This is more competition for Bo Bebe than Toys R Us.