Boston Pizza

FALSELY ACCUSED OF DINE & DASH!
Drove down from Edmonton to Calgary to visit a friend. I was hungry so I called Boston Pizza to order take out. I picked up my friend and then we drove to Boston Pizza to pick up the take out. He waited in the truck, I went into the restaurant, received my order, paid, then we drove away. 10 minutes later my wife calls in a panic from Edmonton saying that the Calgary police have called her at our home. Apparently one of the BP staff members took down my licence plate number after «witnessing» a «dine & dasher» getting into my truck before we drove away. The police officer also informed her that they have video footage as evidence and I am in «big trouble». My wife is very upset because this situation makes absolutely no sense. She knows that I would never involve myself in such a crime. There is no video footage simply because we did not allow any «dine & dashers» into my truck to assist them in their escape. The video threat was some bullshit police intimidation tactic. I call the cop. Over a few phone calls we clear things up. The situation seems to have been resolved. Hopefully I have been cleared from the list of suspects that may have assisted an alleged «dine & dasher» that has bailed on his $ 20 bill! Thanks Boston pizza! Thanks Calgary police! Nice job on ruining our evening! I also noticed that this was one of the dirtiest BP’s I’ve ever been in and the smell was noxious. Maybe new management is in order? I have a feeling that Jim Treliving, founder of Boston Pizza, would approve of a swift apology and a generous gift card. I’m waiting.

You have to be careful with this location they have there till preset to auto-​gratuity so when you also tip you pay twice for they same thing be warned

It was our second time in a row having meals that sat on the heat lamps too long. I had the big dipper and it was the big dumper … gross. My son’s had a pizza that was burnt. Sent it back for a different one and we are still waiting for it 20 mins later. My wife had nicely burnt fish tacos and dry crusty yam fries. At least they had 100 Huntly street on the TV instead of sports or something awesome like that. They did give us a free desert and it was really good. And then slapped us with a full bill, minus my big dumper which I had three bites of and 4 bucks off for the yam fries. Still $ 50.

Screwed up my delivery order, asked me over and over what order i got – expecting me to know what the wrong delivered pasta was? I didn’t even order pasta. two phone calls, lots of waiting around, no apology or refund. Ordered at 7:55, still waiting to eat. Overpriced crap. I want my money back. including the tip.
Part 2… Waited for them to bring me the correct order and I get salad with spinach, an egg and some diced tomatoes… Apparently this is the market salad… don’t see any artichoke, mushrooms, onion or bacon on there? Manager swore up and down it was the right salad. Told him I would send him a pic and he finally apologized. No full refund still.!!

I really liked their old menu. But i am sad to see my favourite pizza discontinued. The staff is nice enough to make it every time i asked them to make it from old menu. But it does takes a lot of explaining. I wish they just had a customer poll before taking away what Boston Pizza was really good for.

My 4 year old daughter and i made a quick trip to calgary for an appointment at childrens hospital we arrived late and had a horrible time getting a room. Finally we found one at the econo lodge next door. Now normally i am not a fan of boston pizza mostly from previous bad experiences. But the little girl was hungry and it was close so we stopped in. The hostess and our server was amazing very efficient and polite, my daughter ordered a kids grilled cheese and i ordered the pesto chicken penne. I drive truck for a living so you can imagine i am not much of a patient person when it comes to waiting on food especially when you just spent all day driving with a little one. Unfortunatley we dis have to wait, and wait, and wait now as a former chef i know exactly how long it should take to throw a chicken pesto pasta and grilled cheese together even when you are busy and an hour is unacceptable… or at least it would have been in my kitchens. The server however did everything she could to make us happy including offering us free salads to munch on while we waited and gave us updates constantly which in turn made me feel like we were not forgotten about. overall the food turned out pretty good tasting and the service was pleasant although if i am in a hurry next time i will try some where else.

What an unbelievably awful experience I had with this Boston pizza this evening, i ordered 1 medium cheese pizza and the boy on the phone said it would take about 45 minutes to an hour to arrive. I gave him my address and phone number. An hour passed and I called back and asked how much longer the wait would be, the same boy on the phone said «the driver phoned you when he got there and knocked on the door and know one answered the door or the phone». I was surprised he lied to me, I live in an apartment building and was expecting a call when the delivery guy was outside to ask for a buzzer number, I didn’t get a phone call from the driver and he definitely was not at my door. Then the boy on the phone tried telling me he tried calling me also. I asked him to read me the phone number he had written down and it was the correct number. He said he was sending a driver to deliver my pizza and it would take about 15 minutes. About 20 minutes later my pizza was delivered by a man and I asked him if he was the one who was supposed to deliver the pizza first, he said no, he was supposed to be finished his shift and the other driver asked him to deliver it for him”. The man who delivered the pizza apologized many times about some one else’s mistakes and gave me his managers number and name. I honestly hope that kid who lied gets fired, I’m sure there are 100’s of honest people out there that would love a job and do it right and would most likely not get other employes to do there job for them.

On yet another business trip to Calgary, I had the opportunity to stay in the motel village. I arrived at the hotel at 8pm, starving and famished. After dropping my stuff I bolted into BP. I must have resembled Lionel, their Mascot, and Cookie Monster’s third cousin.
This was my first time eating at a Boston Pizza outside of Ontario, though I have eaten at their US cousin Boston’s. Though the restaurants look similar there was a certain «je né sais quois» different about this location.
The hostess asked me how she could help me, and I requested a table and a menu. A couple of minutes later I met my waitress who promptly took my drink order.
For the main course I ordered the Jalepeno and Crispy Onion Prime Rib Burger with a side of Cactus Cut Potatoes.
First lets start with the Cactus cut potatoes. As a famished man, they lasted only a few minutes. If I were critical I would say they were slightly more oily than I would have wanted, but the dipping sauce made me forget about that issue.
On to the Burger. It was big, full-​bodied, and had a beautiful mix of crunch (crispy onions), hot (jalepenos) and gooey mmm goodness (prime rib)
I was too full for dessert.
Overall I’m giving this three stars, I would have loved to give it 3.5. As friendly as my server was, the food was good — its just not the same Boston Pizza experience as back home, it just wasn’t quite the same experience.
I would definitely consider coming back to this location.

Really wasn’t happy with the service here. I came down to Calgary to visit my friends as part of a day trip away from Edmonton.
We weren’t all that hungry, so we just ordered desserts. Our friend wasn’t quite sure what she wanted. So she took a bit longer to decide her order, and allowed us to go ahead and order ahead of her. After a few check ins, our waitress got annoyed with this and rolled our eyes at us. We also never got any offers to refill our drinks.
As a result, we didn’t tip and we left. The whole thing is surprising because I never previously had a bad experience with Boston Pizza. I’ll still come to BP’s, but it’s unlikely I’ll come to this location again.

Barely edible ribs, put ²⁄₃ of it in the garbage since it was pure fat. Over priced, insanely. Jim, your food sucks compared to 10 years ago.

Food Quality: ⁴⁄₅
Service: ⁵⁄₅
Dining Area: ⁴⁄₅
Parking: ⁴⁄₅
Convenience: ⁵⁄₅
This location has particularly good service. I can’t state how good the staff were the night we visited this location. Well done.

Let’s examine what I do like first about Boston Pizza. The service has always been nothing short of impeccable on each and every occasion. I have eaten and thoroughly enjoyed many a fabulous pasta dish, salad, and burger. I even feel like I have received value for my money. However, when it comes to pizza, Boston Pizza does not deliver (in quality that is).
Although a superficial animosity exists between Torontonians and those from Western Canada, one thing someone from TO does know is the experience of good pizza. A firm crust with fluffy egde due to the right mixture of flour, yeast, water, and oil, light cheese rather than piled on and cheddar never in a million years, the toppings properly cooked, and ingredients that stay on the pizza when you eat rather than falling in your lap. All cheese is underneath the toppings.
The crust was reminiscent of sixties vintage frozen pizza or the Kraft mixes of the same era, namely hard as a rock and torture to the gums. The taste was doughy and yeasty, not even remotely Italian in style, flavour nor texture. The cheese was just heaped, so much so that I could not taste the toppings. The toppings were not fully cooked and as a result did not carmelize leaving them essentially tasteless. The ingredients fell off of the pizza with each bite.
They offer a «Rustic Italian Pizza». I have made my views known about the crust already, abominable and not Italian. They smother it with Cheddar cheese. Cheddar is an English cheese, not Italian. While in Italy I never saw anything but Italian cheeses on pizza. I felt like I was eating an open faced English grilled cheese sandwich not a pizza.
There is no reason not to eat at Boston Pizza but several reasons not to order pizza. Stick to the burgers, sandwiches, pasta, and salads and you will be most satisfied with what you are eating. If you are looking for an Italian style pizza, this is the last place you want to eat — for that matter, if you are looking for pizza period, a most disappointing experience.
Rename the restaurant chain to Boston Bistro, it would be more appropriate. When the word «pizza» is in the business name, one should expect that they would understand how to make a good pizza. Like I stated, this place does not deliver.

Pizza was pretty good and our waitress was super cute and nice. She was a little spacey, and the service was spotty, but it was nice to sit outside and have a beer or two. It’s too damn bad that things are so expensive in Canada or I probably could have enjoyed this place a little more. It felt like a the chain it was, but hit the spot after a long day’s riding.

I am not really a fan of Boston Pizza in general-​it started WAAAAY back in Ontario where the running joke (regardless of location) was if you wanted to eat there before seeing a movie or anything else time sensitive, you had to arrive with your order ready and tell the person who seated you what you wanted before your butt had hit the chair.
Here in Calgary I’ve had slightly better service (but still average) but the food quality has been mediocre and the restaurant cleanliness in a few locations has been sketchy. I tend to only go to Boston Pizza when someone else has made the decision for me, usually as part of a group/​team thing. It’s predictable I guess which is why people pick it. This location however surprised me recently.
I attended a group dinner after a team building event. We were seated on the patio which was surprisingly not noisy despite being right on 16^th Ave. Our server was knowledgeable, friendly and very professional. He had a great sense of humour and made some good appie recommendations which got a few people at our table trying things they normally wouldn’t have. He was quick, efficient (asking about more drinks, bringing extra waters when he saw ours were low). He served the way servers used to serve when service mattered.
The food was decent and it made me realize I am not used to getting fresh, hot food when I got to Boston Pizza-​I guess it is always just warm. He had totally recommended the right amount of food for our group to share too which was nice.
Even though this location is old, it was very clean and well kept, including the washrooms which are always a good measurement point.
It was nice to see this location seems to have higher standards than what I expected-​we had a great time and I’d consider going back to this location again.

You know what you’re going to get at every Boston Pizza.
Good food, good service, good prices.
At this one? You also get great music (let’s here it for Pink Floyd!)
… and a server who was able to figure out separate bills without trouble.