Boardwalk Fresh Burgers and Fries

This place is gone down hill fast since new owners took over. When we first starting going here it was actually really good, and the staff was friendly. We stopped going here because of quality of food was bad slow service and the lady in front could not take an order properly. So we decided months after we stopped going to frequent once again and low and behold same lady behind cash. Not friendly, obviously not listening to when you place a order because the order got messed up again. The food was sub par portion are even smaller than before and the place is dirty. The cook came out and started cleaning tables with a paper napkin and then proceed back in kitchen to cook. I believe that this is another classic case of husband/​wife team that cheaped out and don’t fully understand that your suppose to actually keep a restaurant clean. If I could I give this place o stars.

At $ 30 for two pretty simple meals, this place does NOT deliver in food quality.
I will say that both their fries and onion rings were excellent. They use freezer McCain fries but whatever spice they put on them is delicious. The rings are crunchy and not at all soggy. The milkshakes we had were fantastic.
The burgers… ohh, the burgers. I could have found more flavour if I’d licked the floor. I had the BBQ Bacon burger and the only thing I could taste was the bbq sauce. They don’t seem to season the chewy meat at all, nor any other part of the burger. The bun was huge and doughy. Overall a severely disappointing burger worth, at most, $ 2.

3 burgers, 2 poutines, 2 shakes. One small milk. $ 50 plus. quality wasn’t there for the price.

Skip this place and go to Subway next door.
This is a mediocre rip off of Five guys. 18 minutes to cook a cheese burger and a junior burger. With fries & a coke came to $ 18. And it was really bad food and the service was terrible. This made me wish there was a McDonalds nearby.

Unfortunately I had the experience of coming here when all of the students from across the street descended on this place for lunch. They have a sign on the door about not bringing in outside food to deter the number of students, but there’s no one enforcing it.
The staff member taking my order was nice and friendly. I took my receipt and drink and grabbed a table to wait for my order. And I waited… and waited. My co-​worker who was with me that ordered after me got his order first. I get that some things can take longer than others, but we both ordered a burger. Then I waited some more. I finally got up to find out what was taking so long as my co-​worker was almost done eating by this time. The cashier had disappeared into the back and was moving boxes or something around. There were three or four orders on the counter ready to go, but no one in the kitchen seemed to care and didn’t bother to alert the missing employee from the front. She eventually came back to pass out the orders.
Overall the food was just ok. There’s signs everywhere that make America’s best fries. They’re not even close to being the best of anything. Also, you’re in Canada now and its obnoxious to be touting that line. The burger was nothing special. It was fine, but overpriced for what it was.
I’d like to give these guys another try maybe on a weekend or for dinner during the week as I’m sure the overall experience would be better when there isn’t the student rush going on.

This Boardwalk Burger joint was a totally underwhelming experience, the wife and I went and ½ way through our burgers we looked at one another and I said, «We should have gone to 5guys,» she replied, «Yep.»
The things that truly made this experience underwhelming were:
1) No seasoning on anything. Fries were bland, burger had no flavour.
Let’s put it this way, if you take a bite of this burger and close your eyes, it doesn’t really taste like anything. I knew some kind of food was in my mouth. but nothing more. It wasn’t bad, it was just… nothing.
2) Stale and hard buns. The bun is a critical aspect of a burger experience. This bun competes with the burger… It’s like they aren’t friends at all, when the burger+bun really need to be bros — working together to maximize the eaters experience.
3) Milkshake… our vanilla milk shake tasted like frozen milk. No flavour. The thing that really bothered me is the photo shows a ‘classic’ milkshake with whip and a cherry. What we got was very very far from it.
While I don’t have the heart to give this one star, I had to give it real consideration. But the food didn’t poison me, it didn’t taste bad. it just tasting like nothing. (For perspective a raw potato tastes like something… this… not so much.)

It’s not that the food was bad but the service was garbage. Rude and unfriendly. I be eaten at the 85^th Street store and had a way better experience. Service is important and I’m sorry if me wanting to spend my money in your store is an inconvenience to you. I wont be back to Fairmont store again.

No. No. I made this account just to write this and how horrible my experience with Boardwalk. When this first opened up, the prices were reasonable with the amount and quality of food. The burgers tasted alright but a bit overpriced. The poutine and their varieties were served with huge amounts and the fries were very good. But now they decreased their quantities by over 50% while keeping their original price which is $ 6.49. I bought one today since I haven’t been there for a very long time and I was surprised on how much Boardwalk horribly changed. The prices went up and the quantities greatly decreased. It is way too overpriced for the very small quantity. The quality is just average. Guess they are just milking their profits now. Never coming back here anymore and of course, I’ll be warning my friends.

Awful!
I’m adding review for my husband. He eats out daily and very very seldom does he find the need to share what or where he ate lunch but today was bad!
He went to Boardwalk burgers for the first time and ordered their avocado bacon burger with chilli cheese fries. He said he waited at least 20 minutes (but thought well they must be making it fresh and that’s great!) however his anticipation was deflated quickly when he finally got his meal.
Fries were so wet that the paper was shredded and sticking to the watery cheese. The burger was an ordinary burger and completely COLD! Under non existent cheese and a scoop of guacamole. The rootbeer from the fountain tasted like flat coke! Oh and I forgot to mention… There were only 3 – 4 other people in the restaurant at the time. (In case you think it was super busy and that might be the excuse). Top it off… cost was $ 17.00 for this meal! Lesson learned. I know he won’t go back and not sure I would try them myself! Sorry Boardwalk you need to step up your game if you want to make it in the burger business in Calgary!

3.5 Stars. Have been here twice. Maybe, I might go back The burgers are good. Still looking for a great burger. I can appreciate the brioche buns, but a choice of buns would be nice as they are a little sweet for my liking. The fries were excellent. A little expensive for what you get.
The service was five star.

What I wanted? A big, thick and creamy milkshake. What I got? A teeny tiny, watery and flavorless drink. I couldn’t see why people were complaining of the price until I was handed literally 250mls for $ 6… and poor quality.
I also had fries and they were nothing special either.
Service was decent…
I’m not a huge Peter’s aficionado, but I’ll be needing to go there to satisfy this crazy milkshake craving! Boardwalk just couldn’t deliver. I likely won’t go back to try the burgers with such mediocre shakes and fries.

I tried somewhere new for dinner tonight. The Boardwalk on the corner of Heritage and Acadia. First experience is not a good one… granted they were busy and there was only two people. One cooking one making the milkshakes and taking cash. With Help Wanted signs on their window they seemed to be ok.
Now they took my order (chocolate milkshake, garlic Parmesan fries and a truffle burger.) came close to 20.00.
So besides the brutal expensive cost, they made my milkshake right away and left it on the counter not calling my number… That wouldn’t have bothered me if they didnt take 35 MINS to cook my food. Now… Yes they are very short staffed… But at least they could have called my number so I got my milkshake… But no it sat there. Now I got my meal and i had to search for my milkshake as my food was not put with it.
I got it home and opened it all up the burger looked weak the fries are ok… And the shake was good But NO whip Cream on it and no cherry?!? I didn’t know it came with that but for the price I paid… It was to much. I wouldn’t recommend this location, hopefully others around town are MUCH better than this one.

The food was great the service was amazing but it took so long to get some actual food

I try to post positive reviews on Unilocal,there is enough negativity in the world. Unfortunately I had to share our experience. After wanting to eat here for several months my girlfriend and I finally stopped in for a bite. The milkshake machine was broken, we waited 10 mins for our dry burgers that were not dressed the way we ordered them. These burgers and fries run for around $ 6.50 each and don’t come close to a burger and fries from A&W that will be ready in 60 seconds for much less $$.
I’m sure this joint claims to be in the same class as 5 Guys or Fatburger but they really don’t come close. I don’t think Boardwalk will be around in Calgary for long.

Finally get to try this joint.
I’m surprise the bill came to 60 bucks for 4 of us. I wish the fries is included with the burger.
I got the Chipotle burger with iced tea. My sis got burger and shake, her friend got a shake, and colin got burger fries and shake.
Milkshake was great. Small size for 6 bucks. I think it’s like fat burger almost except the burgers are smaller.
Overall it was ok. Just wish the prices weren’t that high specially with the economic down turn.
If I do go back, I would try the milkshake. The whip n cherry is included… not extra… rank goodness.
The serving of fries is alot though so it’s a share thing. Unless your Über hungry.
3 stars since I think the value and portion is mismatched.

Kind of disapointing. Only went once. The meat of my burger was chewy. Like an Harvey’s pattie. At least McDonalds dont make chewy patties.
For better burgers go to Fatburger, Smash burger or Five Guys… real meat! That’s premium for me.

We came for lunch break. Service was great, staff was friendly and location was clean.
I had the BBQ bacon cheddar, burger was fresh and not to messy. I loved the bun to burger ratio. We where also recommend the signature loaded fries. We tried the bacon cheddar ranch and they where amazing, definitely best to share as there where a ton. Over all a good lunch spot

Worth a try.
The burgers are fresh and hand formed. You can order one of 6 options or build your own. I had the mushroom Swiss burger and it was terrific. They also have fries, poutine, salads, turkey burgers and shakes.
The service is outstanding.

I tried Boardwalk because it’s not far from home and a new burger joint I’d never heard of sounded interesting. I’ve now gone several times, I started with the build a burger, which was fine and exactly as I ordered, but the real treat was the Chipotle specialty burger (get a double if you’re really hungry — but the single usually does me fine if I’m also getting fries — careful on their portions — the large is good for 3 people) for an even spicier kick, add jalapenos to your chipotle burger. Definitely my favorite burger there. I once had the poutine — it was generous in size but the gravy was just ok — for Calgary I’d say it was above average. Their crisp fries stand up to the gravy well. No soggy boggy fries.
Speaking of soggy — they use what I think are egg buns — which hold up alot better than regular buns — if you eat in it will never be a problem — but when you take out, and your burger is all steamy in the bag, the bun shouldnt fall apart and get soaked like most buns. It’s this attention to detail that I really like. The chocolate milkshake comes topped with a cherry and whipped cream and is super decadent. My biggest complaint about this place is a very nit-​picky one — they dont have onion rings and I think if they did — they’d know how to do them right.

I did a create your own burger. The burger was smothered in sauce. ITs as if when the lady was putting the sauce on she didnt care at all and just threw on so much sauce that everything becomes a sogging mess.
The burgers should have been a piece of cake as they had an amzing machine which is supposed to cook the burger automatically, if only the person cooking cared enough to use it properly. The burger was barley cooked fully, it could have used another minute or two, he was definitly rushing it. He didnt care even about food safety and I had to tell him to switch his gloves when dealing with raw meat and cooked meat. The gloves arn’t there for him to keep his hands clean, they are there to protect the customer from food poisoning. AFter telling him to change his gloves, he proceeded to make excuses and argue, and i basically had to yell at him to change his gloves and then he reluctantly, because the manager was there, said «OH OK I CHANGE MY GLOVES «.
They are definitly not following proper food saftey at this place. When the cook is dealing with raw meat and he then has cooked the meat, it needs to be dealt with using clean gloves and utensils used for cooked meat. Or Have one person cooking the patties, and one person dealing with constructing the «cooked» burger, really its only a 2 man job to make the burger and fries, while there was at least 6 people working there. The milkshakes are just soft-​serve ice-​cream.
That being said, there are some positives. The fries were fresh, because I insisted. And they have a nice spice that goes on fries and tastes quite delish. The price for a meal, around 12 $, is appropriate for any fast food chain and is a better deal than most burger joints around town. The burger when made did look quite good, I think the major thing is just the staff dont really care, but I think the manager does.