Advantage Orthotics

I have had a horrible experience with this company and would not recommend it to anybody. I wish i had gone to a real doctor to begin with. I chose them because they have an office near my house and I like supporting local businesses. Little did I know they are only in their Calgary office 1 – 2 days per week. Not convenient at all if you have problems with your orthotics! They claim that very few of their clients ever have problems with their orthotics, which would be nice, but you better hope you’re not one of people who has problems. My first pair of orthotics caused me such excruciating pain in my feet that I felt like they were bruised on the bottoms after only walking in them for about 20 minutes (and I only weigh 115 pounds). After a few adjustments (which took a good week of phone calls to schedule), the orthotics were in no way «custom» any more. One didn’t even provide any support at all, and I was having horrible ankle pain. They made me a new pair which I tried to gradually start wearing, but after 2 weeks I still couldn’t wear them for more than an hour without being in pain. I called them a week and a half ago about them and finally was able to talk to them today (10 days of phone tag, how professional is that?). I have been asking them for my money back because the orthotics are not helping me at all, and now they tell me they don’t do refunds. They said I could come in again and have them adjusted again, but I don’t want to keep doing that because every time I have gotten them adjusted it has just caused me pain in a new area — feet, ankle, knee, hip. I never should have gone to this company for orthotics. I have real problems with my knee which they obviously cannot fix, and they are refusing to give me my money back so I can go elsewhere. Don’t make the same mistake I did! If you have real pain, go to a real doctor.