VIP Salon & Spa

I went there with a group deal and was not impressed. The highlights were not even and I had to demand they be redone. Also had to pay extra for toner and they refused to flat iron my hair, they said they could only blow dry it with a round brush. The hair cut was fine but I didn’t like the overall result of the highlights.

Looking at other reviews and my personal experience, this salon is very tricky and does not deserve to be in business! I went in because of an ad outside for $ 14.99 haircuts. The haircut was standard and satisfactory, but they pushed me to have my hair shampooed and didn’t say anything about an extra charge. I also had a bikini wax and it was the worst experience I had ever had. The girl who did it was very inexperienced and caused my skin a lot of pain during and after.
I would not recommend buying a groupon for this place or coming here ever.

I came here with a Groupon to try it out. I paid $ 27 for a haircut and conditioning treatment, which didn’t seem like a great deal for a guys cut in the first place, but it was a convenient location for me so I figured why not give it a shot.
I booked online and then tried calling them a couple of times so I could request a «Senior» or «Master» stylist, since a regular stylist is only $ 25 on their website. Both times I got voicemail, so I left a message asking for a call back.
I didn’t receive a call back until half an hour before my cut. They didn’t say anything about the stylist, but were actually calling just to ask me if I was still planning to show up. Weird.
I got there right at 11:00 and stood at the counter for 5 mins. No one greeted me or acknowledged me, even though you can see the stylists from the counter. I decided to sit down and another 5 mins later someone came over and asked if they could help me. I said I had an appointment at 11:00 to which she said «Ok» and walked away. 10 minutes later (now 11:20) someone finally came and got me. No apology or even acknowledgement that I’d been waiting quite a while.
He sat me down and then left me for 5 mins to tend to something else. Again, no explanation or anything. Just disappeared. I’d already been waiting 20 mins, so why not wait 5 more I guess.
The hair cut was fine, but went really quickly and was nothing special. I got the same kind of cut I’ve had as a walk in at the mall for much less, and not at all the same kind of cut I’ve had from a pro stylist for a bit more downtown. They used an electric trimmer on most of my hair — a higher end stylist would actually use scissors all over, and charge less than half of these guys.
The guy then tried to charge me $ 14.40 for HST, claiming that he had to charge it on the full amount, which was $ 120. First of all, you never pay HST on the regular price, you pay it on the amount you actually are charged. When have you ever bought something on sale and then got charged HST based on the non-​sale price? Secondly, I have never seen a mens cut in the Vancouver area for anywhere near the amount they’re claiming they regularly charge.
I didn’t like the atmosphere, the customer service, the cut that I got… nothing about this experience was good.

I bought the $ 29 daily deal coupon as it seemed like a very good deal (too good to be true?). This deal came with a haircut, shampoo, conditioning, style, blow dry, Moroccan Oil restorative treatment and partial highlights. I decided to forgo the highlights. The M.O. treatment was fantastic and my hair is still very silky, but that does not make up for the fact that I got the absolute worst haircut in my life. The young lady was very sweet and nice but this was unreal.
First of all, I asked for 1 – 2 inches off and ended up losing about 4 – 5 inches. The first snip she made, right in the middle at the back of my head, almost made me cry. And it got worst from here. I went to East Vanity Parlour to get it fixed and the lady there said it seemed like she made a bad first cut and spent the rest of the hair cut trying to fix it. Anyway, after the lady at VIP finished cutting my hair, she blow-​dried it and then asked if I wanted my hair flatironed for an extra $ 25… $ 25 to spend 5 minutes running a flatiron through my hair?! That is ludicrous… especially since I opted to not get the highlights and the deal clearly states «blow dry & style»!! So I left with very frizzy and partially dry hair. As I was leaving, the owner of the salon exclaimed «Wow! You are getting so much better!» to the lady that cut my hair … this gave me pause as clearly she is very new at what she is doing.
When I got home and got under the good lights in my bathroom I nearly burst into tears. My hair hasn’t been this short in close to 10 years. And on top of that, the layers (which I asked to be blended to give my hair more movement) were blocky and choppy and so in your face obvious! And alllllll different lengths. I still fully do not understand how they were so uneven!
When I went in to East Vanity Parlour 4 days later, the lady told me that my hair was a full inch longer on one side! After about 30 minutes with Sophie, my hair looks clean and chic … although shorter than ever, at least I can wear my hair down now!
I will NEVER go back to VIP Salon. Again, the young lady was so nice and I hate leaving bad reviews, but I feel I need to warn all those other people with the deal! Be VERY careful! If I were other deal-​users, I would almost just use the deal for the shampoo, condition, Moroccan Oil treatment and blow dry (and style if that were actually included …) and forgo the haircut altogether!