Purolator Courier

I am happy to report their delivery notice is improved. Also, I want to point out the people who work in the office (pick up_​location) have been excellent; Efficient, polite, and cheerful. Easy to park in this location.

We received a phone call advising that our delivery could be expected on September 8^th between 8 am and 6 pm, and that someone HAD to be home to sign for and accept delivery. We were up at 7 am and both stayed home until 7 pm — no delivery and no call to advise otherwise. What a waste of our entire day! If they don’t have a clue about the delivery time then do not leave a misleading message. Our suggestion — use UPS!

Terrible service. Did not leave a card and blames the customers. Makes no apology. I was at home the whole time they «Attempted» delivery and failed.
I’ve received parcels from them twice now, their depot is not close to public transport so it is very annoying if they do not deliver or if you are not at home.
Problem is, they don’t leave pick up cards, so I didn’t know the driver had left already so I was waiting in the lobby for an hour until the end of the delivery hours as this was advised by the tracking website. I only found out they had already gone after checking the tracking website at the very end of the day after having already waited.
Then I called to reschedule but unlike most postals services, Purolator does redeliveries not one, but two days after a missed delivery.
The call was worse, the customer service representative was rude and made no apology for the frustration, not even empathetic and gave off a sense of «It’s your own fault, customer».
That was the first package.
The second time, the seller I bought from forgot to put the Unit number on and I found out via the tracking website on the day the delivery was on the truck. So I spent the morning calling the seller, to call Purolator to update the address, which took all morning — causing me to skip breakfast and spend hours trying to correct this.
But the main issue is, once again, the call support staff was rude — when you want to express how you feel about the delay and complications, good customer service — even if the courier has done everything right and the customer is wrong, they would still apologise out of empathy. At purolator, they condescend and their priority is not caring for the customer but showing their hands clean by going into defensive mode and telling the customer how its the customer’s fault.
Summary:
Rude Staff
Counterproductive policies
Hard to reach depot without a car.

I was pretty bummed when I found out my package was available for pick up at Market Crossing since a) it’s not transit friendly, and b) they’re only open Mon — Fri. But here’s a useful tip: You can go to Purolator’s site and speak with an agent through Live Chat to arrange a different pick-​up location, like downtown, Surrey, Vancouver, etc. It was pretty quick and painless. Most other locations are open on the weekends too. Make sure you check their operation hours.
And maybe I was just lucky, but I did get a paper notice that my package was available for pick-​up, and Purolator called me the day after to let me know I could get my package. My experience with Purolator (I’ve had four, five packages delivered by them thus far?) has been decent, but I live in a house, not an apartment.

On the 19^th of August 2013, the driver delivering to the Metrotown area was supposed to come after 4pm, but never showed up. I waited and waited. Then I checked the tracking info online and it posted that he attempted to deliver it at 5pm, which is a complete lie because I was home all afternoon. Now I have to go and pick it up in person. Drivers have to be held accountable, otherwise all that tracking technology isn’t worth a damn. I really don’t know what Purolator is running here.

Avoid this company at all cost.
If you live in an apartment beware that you may never get your package and won’t ever even find out that a delivery attempt has been made until the package is returned and your entire order cancelled. I’ve had shipments returned to the sender without my knowledge 3 times this year after shipping with Purolator. When it happened to me the first time I stopped doing business with them but, because some companies use then without letting the customer know it happened 2 more times. This level of incompetence is beyond comprehension. The fact that they are still in business is even more incomprehensible. Only in Canada!

After calling clearly contacts and explaining, waiting on hold for 30 minutes they negotiated with purolator to redeliver the following Tuesday between 8 – 8. Took the day off work and waited and waited. Nothing of course! No attempted delivery, no notice. Log in online to see a notice that apparently they have flagged our package as having the wrong address!!! At this point I am so angry. The address is absolutely correct. And if they were having trouble why don’t they just call? They have our cell number and every other delivery company does that when there is an issue. I whole heartedly believe this is a scam, they didn’t try to re deliver and get lost, they simply never attempted (again)

Do whatever you can to avoid this shipping company.
They will not leave you delivery notices. At all. I had two parcels that were being shipped at about the same time, and I did not receive notice for either one. The only way I knew that they even arrived was by getting a phone call that they were waiting for me to be picked up because they had «failed to deliver» the packages. They really didn’t try too hard to begin with!
This location is out in the middle of nowhere for both me and my husband, and without a car, it isn’t just a simple walk down the block like it is with Canada Post. At the time we went, it took us an hour ONE WAY to get there because of bus schedules.
I was trying so hard to avoid using this service ever again, but a company shipping a replacement part for me used it without letting me know they were going to use it… ugh. Well, at least we know we’re in for an abysmal experience instead of it being a surprise this time around.
Edit: Actually got the company shipping my part out to RE-​ship it using a different service. As predicted, I got a call from Purolator saying to come pick my package up… no delivery notice or anything! Well, they can go ahead and send it back because I’m sure not picking it up!

I don’t know what is wrong with this company. I’ve been waiting for a package for over a week now and today I finally got a phone call from them saying it had been sitting there for week. Apparently they don’t leave anything to notify you that delivery attempt was made. Since I live in an apartment I suppose it would be too much to ask for a delivery driver to ring my buzzer. I have no complaints about this specific location. It is just where I picked my package up from. I just find it odd that there would be no notification so I could at least know that they made an attempt. I had the same problem with them during the Olympics. It took about three weeks to deliver my tickets. My name is in the directory. What’s the problem? If you need something delivered on time I would use someone else.