Craftsman Collision

Took my car in to Craftsman because I thought a chain bodyshop would be more reliable. But I guess it isn’t always the case.
When I went in, I was told that a courtesy car would not be available which I was fine with since the work was supposed to finish within 3 days. But I kept getting updates that they received defective bearing parts for 3 consecutive times.
I finally got my car after 2 weeks. When I took it on the road and tried to brake, it was making squeaking sound. Initially I thought my brake may have worn out. I took it to a Honda dealership — guess what, the bearing was defective. It took quite a bit of back and forth to get them to agree to replace the part.
A few months after, my car was due for a regular maintenance so I took it back to the Honda dealership. I was notified that the ABS sensor cable was not plugged in on the side of where the bearing was replaced. Good thing that Honda caught it before the rain season started.
Overall, it wasn’t a pleasant experience. The only upside was that the reception was very friendly and professional.

I tried to get an estimate here, after going to two other shops. First, I was told they were very busy and I would need an appointment. So I tried to do that which meant I would have to come back later. Then they changed their mind and asked if I minded waiting. I didn’t mind.
Then a fellow came out and we looked at my vehicle. We quickly went inside after a quick inspection, and I was told that he had done a vehicle like mine a little while ago, so the fender would right off be $ 4000 because there would be damage underneath. Well, underneath is a plastic element that costs all of $ 73. How do I know? I had gone to two other shops, both giving me estimates very close to one another. Both explaining that the plastic underneath could be damaged.
The gentleman at Craftsman Collision talked about «reputable» shops (like his I imagine) and in general I was very put off by his patronizing me. Maybe he thinks women are too uneducated in the fine art of vehicle repair and service. If so, he is a lousy teacher. I left. There is no way I would believe that I needed to pay so much for a fender repair after talking at length with other shops. I just wanted to get out of that place. I did not trust what I was hearing.
Women, beware! Maybe insurance covers inflated costs, but I won’t. Don’t ever believe one person; try other places and watch the Unilocal reviews. Some are right on the money, in every way.
And if someone doesn’t really look hard at the damage, or surmises damage that cannot be seen, get more appraisals.

Popped in and inquired about some bad scratches and overspray paint damage to my car. Since I was selling soon, I didn’t want to drop a huge amount of coin to paint the whole side of the car. Terry at front desk asked Elaine the detailer to give it a try and in about 15 minutes she had improved the appearance hugely. I was very happy with the result and they refused payment. Thanks for the friendly and quick service!

Great, friendly service. Had to use their vehicle while mine was bring painted. Their courtesy car was newer, immaculate and clean (thank god!). Got my car back and not only was the work done well, there was a goodie bag on the passenger seat filled with little Craftsman goodies and the car was cleaned better then I could ever do myself! I highly recommend this shop!

This is my 2^nd time going to this Craftsman Collision and I’m quite happy with their work. They’ve managed to complete my work in a timely manner and do a good quality. They add a personal touch by leaving a note in my car thanking me for my business and letting me know who worked on my car. They always provide a loaner car while mine is getting fixed. Their service is very friendly and they offer airmiles! I’m tellin’ ya, a couple more fender benders and I’m on my way to a holiday!