Aero Carpet Services

I discovered some clothing moths had gotten into my stored heirloom Persian rug. I’m glad I phoned Aero and Donna was very helpful and understanding of my horror and helplessness. The rug was small enough for me to wrap up and take in right away so I did. They froze it for a week or two, cleaned it thoroughly and treated it with something that moths wouldn’t go near for a year. In the end there are a few eaten spots, but I’m still able to use it placed strategically. I’m pleased with their service and fair price on this job. Now I know how to store wool rugs properly too.
Thanks!

I had my wool area rug cleaned and I am very happy with the results. The carpet looks like new, even the cream coloured stripes are cream coloured once again. The carpet smells fresh and not like chemicals, and is very fluffed up. The price was great considering they came to pick up the area rug and delivered it back, over forty dollars cheaper than the many other companies I had called prior to choosing this company. I would definitely use them again. The employees I dealt with were all very friendly.

My mom frequently uses them whenever she gets her carpets cleaned. I live in her basement and use another company, however, the other day Aero had to come in and do some steam cleaning as part of an insurance claim due to a flood. I was generally pleased with the work that they did. Not as awesome as my preferred regular cleaner, however, they got 95% of the stains out. The guy who came over to the house was really polite and helpful. He went the extra mile for us which was really appreciated. They are pricey generally speaking as they charge by the square foot. I always get shocked when I see my mom’s bill, however, she isn’t ready to change to my guy yet. My mom stays with these guys based on the customer service which I will admit is better than most I have seen in the industry.

They price their service by the accessible square foot (i.e., they don’t count the square feet under the bed, for instance). A little pricey: Their minimum cost is $ 225 with ScotchGuarding ($ 150 without).
The fellow who came in to do my carpets was friendly enough (why don’t carpet-​cleaning people remove their shoes when they do work?) but he didn’t move any of the small items out of the way. For instance, I had a very light, small bedside lamp. He just cleaned around it. I didn’t notice until after he’d emptied his tank and taken things apart. I kind of wish he’d have asked me to look at the work BEFORE he’d shut everything down. At this point he said it was too late, he couldn’t clean that area because it would make him late to the next appointment.
He also didn’t have the ScotchGuard I’d asked for on hand (he said he’d given his supply to a colleague earlier in the day). So it required a second trip back to ScotchGuard the place. He also, at my request, cleaned the carpet under the items he didn’t move.
He did, for the record, immediately clean up some fresh cat barf, which was probably outside of what he needed to.
I’ll probably find another vendor for carpet cleaning in the future.

This company was recommended to me by a friend who looks after high end properties. She says that this is the only company she will call to clean her clients’ houses. I gave this company a call plus a few others whose reviews I had read of. Aero was the only company to bother calling me back!
I wasn’t sure if they would be interested in cleaning my apartment – it seems like such a small job compared to the houses that they would clean for my friend’s properties, but they were interested in my business. I have about 600 sq. feet of wall-​to-​wall wool carpet.
The guy came on time (some reviews I had read said that they had experience no-​shows with other companies!) and was professional. He gave me a discount because I had moved the furniture myself. I guess that they will move the furniture for you or clean around the furniture if you can’t do it yourself.
I didn’t think of it, but next time, I will get them to clean my sofa and chairs too at the same time.
And when the guy left, he gave me a small bottle of spot remover and instructions!