I am totally disgusted the way I have been treated by The Bay,(Burlington Mall), in Burlington Ontario Canada. If you are considering doing business with The Bay furniture, be sure to ask them to explain in detail the HOOPS you have to jump through to get Guardsman Insurance to look after a claim when you have spent $ 3000.00 on a couch. Keep in mind, it’s no longer The Bay you will be dealing with, it is a company in Grand Rapids Michigan. Believe me if it was The Bay, I would have waited for them to send a technician, but this is happening with a lot of retail outfits, they are passing the buck to someone else, I cannot tell you how long I have spent on the phone about this, I only wanted someone to come out and try to get the dye stain out from blue jeans, I finally just gave up. G.Glen Dupuy Burlington, Ontario P. S. Not sure why my review says San Francisco, I live in Canada…