Turtle Jack’s Muskoka Grill

Stopped in one night for a quick drink. It was really busy and had a good vibe. I sat at the bar and didn’t stay long but it seemed ok. One day ill try having a meal and see how that goes.

Décor is impressive at this Turtle Jack’s location. Tonight the service was a little slow as it seems our table was being served by the person also manning the bar. Price are a touch on the high side but the quality of the food is quite good.
New York Butter is the topping to try on your wings. Dry Cajun is also good.

I always come to this location, not only because of the quality of the food but the exceptional customer service. This is one place I can never get tired of coming. Anyways to start off there chicken fingers are amazing, I always get a side of poutine which is a small portion but so good. The nachos are just okay but they use real fresh jalapeño peppers. The quesadilla and buffalo chicken wrap is good. My most favourite is the Parmesan chicken, it’s prepared a little different from the usual Parmesan chicken but I love it.
Give this place a try if you’re looking for a night out for drinks and some amazing food with good service.

Typical franchise Americana type fare, nothing to write home about but their late night menu and some of their entres are OK. Lots of screens and booths in the bar plus the dining hall has ample seating. I agree with other reviewers the food and service can really be hit or miss, depends on the day and how busy they are.
One thing to note, if they mess up call them out on it and management will usually try to make it right. Mistakes happen and they usually own up to it when it’s their fault so don’t be shy if you’re unhappy or unimpressed. There’s a Montana’s and a Boston Pizza down the street so make sure they’re on point, I don’t believe in settling for mediocrity even with chain restaurants.

Hit me if I come back… I had the misfortune of revisiting this place twice… And twice left regretting money spent and calorie wasted (and I’m not even health conscious). Overall, wait staff are friendly and fast, but little can be done to help the food situation. Food was almost unbearably bad and yet the price charged seems unjustifiable. The burgers are dry and greasy… barely anything memorable except to sense of regret that I passed on getting Macdonald’s earlier in the evening. The pasta was tiringly average yet once again, they decide to charge gourmet prices. Same goes with most things on their menu. Memorable was their French onion soup… And not in a good way. It was lukewarm with the taste of artificial broth and lack the taste onion and mushy floating bits sporting a nasty questionable indistinguishable cheese mess (at least I hope it was cheese), hardly appetizing. I will not be back, at least not by choice.

i came here to catch the 3^rd and 4^th quarter of the Seahawks game.
it was busy and loud and I couldn’t really hear the commentary for the game — asked for the volume to be turned up but it never happened.
ordered a poutine, side of mushrooms and a veggie burger — had to send the mushrooms back because it wasn’t what I expected from the description.
service was amazing but the food wasn’t good. don’t see myself coming back here.

Service was good. Food was worst. Chicken was dry. Tried there buffalo chicken wrap on Sunday b4 Election Day and chicken with naan bread charged us $ 34. For 2 meals. And buffalo chicken was requested grill but came out burned. Will never return.

The place is really nice and service is okay. I have ordered wings which turned out okay however their buffalo chicken wrap is delicious. It is a great environment for a group of friends to watch sports and hang out.

Great service. I had the pad thai: dont get it! Tiny portion, mixture of sweet flavors that shouldnt be in there, no peanut flavor, and the tofu tasted like weird cheese. Their brownie dessert is great for sharing!

This place is really a hit or miss. Over priced like most franchises.
When the food is good it’s good but when it’s bad it awful. The cheaper items not worth trying stick with meat items like steak, ribs and wings.
Deserts are all the same brownie after Brownie after brownie.

We come here fairly often and haven’t had any complaints so far, food is always good, service good. All the desserts are fabulous.

Turtle Jack’s is a restaurant that places heavy emphasis on presentation. Visually, everything from the interior décor to the plating is well done.
Ordered the Bison Meatloaf. It was a ground chuck wrapped in bacon and set on a bed of mashed potatoes. The dish also came topped with onion straws and was accompanied by some seasonal vegetables. I’d say it took a little long for the food to arrive but I’ll give them the benefit of the doubt because we were seated at a large table.
I felt the meatloaf could’ve been a little more firm. The bacon wrap was soggy and didn’t give the texture contrast I was expecting. I guess the crispy onion straws were supposed to add all the crisp and crunch to the dish? Those were good. The mashed potatoes, gravy, and vegetables were all well done but nothing special.
Service at this restaurant was alright… It wasn’t notably speedy, but it also never seemed to be absent. One thing that bothered me was how they closed the patio down prematurely when clouds started to set in. It was never really supposed to rain and would’ve been a great patio day, but because their patio lacked a roof, they had already removed all the cushioning and halted outdoor service. Oh well.
You should know what you’re expecting when you walk into a chain restaurant such as TJs. Food should be passable, somewhat decent drink menu, and a good place to hang out. It’s best quality is that its a really nice looking place, but it could be so much more.

The staff needs to work on being more friendlier.
This is a nice place to stop by for some drinks. We ordered the bang bang shrimp for appetizers along with the buffalo chicken fingers. Delicious!

The wings looked good. The burger was drenched in the signature sauce making some of the burgers… Gross! If you don’t like a saucy burger don’t get it! But again the wings looked good! My drink also had a mouldy blueberry. Wonderful.

not sure what to say about the staff. some were inappropriate when speaking to each other. just not professional. drinks took extremely long to come out. it would have been nice to have drinks and appetizers then dinner. but, instead almost everything came to the table at once. the music playing was extremely loud and not sensored — yes, my guests and I heard cursing in the songs. I would have liked to see a seamless customer service from beginning to end. but, it wasn’t for my first and last visit there. I can’t even say this place is family friendly with the type of music they play.
I had ordered a Steak as my main course. I’m not surprised it was tough, and veggies were too oily.

Food was excellent! Love the semi-​rustic décor and the ambiance. Ordered the fried pickles as an appetizer and they were crunchy and awesome (I usually hate fried foods). I ordered a Canadian beer that was good also. My entrée was cajun chicken with steamed veggies over basmati rice and it was really tasty! My friend had the tilapia with veggies and mashed potatoes and that was awesome as well. Wait staff was very friendly. For dessert we had the muskookies and those were delicious! I’d definitely return again next time I’m in Canada to try out some of the other dishes.

Wow ! Worst experience I had in a while. Let me start with the food. My food and my daughters came out not cooked. Won’t be back here ever again !

This place has always been a hit or miss for me. Mostly a miss. I’ve been here three times and service was consistently terrible. Let me talk aout my experiences. I once had to grab my own menus because nobody came by after they cleaned and seated us at a booth by the bar. When the hostess saw me grabbing my own menus she offered to bring it over because it’s her job and she’s just standing there doing nothing. Her words. The server was slow to take our order and it was an unpleasant experience overall.
On my third visit I went with my sister and we had ordered the turkey and goat cheese on naan, with blackened chicken oppose to the turkey. Now when the meal came out the sandwich had burnt marks on it! Upon eating, the sandwich had a distinct burnt taste and was absolutely awful. We sent it back to the kitchen and the manager came by explaining that since they do grill the sandwich there would be burnt marks. Um, I don’t think so. When we finally received our meal, the sandwich was cold and still had that burnt flavour. I honestly don’t think they clean their grill very often. The server came to check up on us when we had completed our meal which I didn’t appreciate. Salad was wilted and had a bitter taste to it. The balsamic dressing they used is different than the other Turtle Jacks locations.
Atmosphere wasnt too bad, but the music playing from the bar was insanely loud. So much so that the floor seemed to be vibrating and I could barely carry a conversation across the table. This is a restaurant, not a nightclub. I think it might have to do with the fact that the GM was a young man.

Honestly, the restaurant was nice. A pity that’s not the only thing we look at.
Pros
— I don’t think they charged us extra for plates & knives (for cake cutting); I honestly can’t believe that some restaurants do that…
— Their lobster mashed potatoes are amazing. But don’t get it unless you’re getting a steak (it goes from $ 2.99 as a side for steak… to $ 7.99 to a side with any other entrée)
— The pot roast sandwich is yummy
Cons
— My friend ordered beers many times which only each came to us half an hour later. Seriously? Do you cook your beer? What takes so long?
— Towards the end of the night, our waitress started to get snappy and seemed a bit rude; granted, we stayed 3 hours but we were drinking/​eating throughout the entire time
— I ordered the lobster mashed potatoes which is a side; I asked if I could order it without getting a steak (the potatoes were priced at $ 2.99). The waitress said it was okay and somehow managed to charge me $ 7.99… excuse me?
— Don’t get the four cheese pasta (which is supposedly a turtle jacks favorite)
Honestly, the food was amazing. But the service was absolutely horrible. Sadly, the overall experience was poor as a result.

Love the atmosphere and décor here. It feels very comfortable and can be an enjoyable place to stay for hours eating, drinking and catching up with family and friends. The temperature and air circulation is very comfortable.
The service here is excellent. The staff know the menu well, act very professional and always walking around with a friendly smile. I actually like how the ladies here are dressed on the classier side than the «slutty» side like most «up-​scaling» restaurants seem to be trending.
The food itself is very good — nothing to complain about. But so far, of all the items I have tried in this visit and previous to this, I haven’t found that «wow» factor. Mind you, it still is delicious and the cost of the meal is quite reasonable considering the excellent service and atmosphere.
The dessert menu is something to definitely come back to for that late night craving or social gathering.
Will definitely come back to this place.