Telus

Beware. A customer who had my name and address from hacking into my email walked into this store and was able to gain access to my account to purchase 2 IPADS (on long-​term contracts) and make irreversible changes to my own device accounts using only a fake driver’s license in my name. My older plans are no longer available in the system so they cannot be reinstated. Telus is investigating, but I am not impressed and will be switching cell phone companies.

The employees were busy talking when I entered the store. I waited patiently behind the counter waiting for one of them to come to the front of the store. Another woman walked in behind me. The male associate turned and began discussing phones with her. Then as I am standing there, he brushes by me saying ‘excuse me sir’ and then goes around the corner and proceeds to help this lady. At this point, I want to leave but decide to wait and see if the girl will finally approach me. She does not, she disappears into the back and begins doing stock. Stock around noon, during christmas, when malls begin to get busy. The place is getting busy and she comes back and now attends to another customer. I turn to the male associate at the desk and say, ‘listen, i’ve been standing here for almost 40 minutes, and you both have completely ignored me. I just wanted to know how long it would take to activate a data stick.’ the employee says ‘I’m not sure maybe 20 or 40 minutes’.
That’s double the first time estimate.
Ridiculous.