Royal Furniture Gallery

not worth even 1 star. clarence road branch r thugs. stay away. don’t waste ur money and energy. never give u same product as promised and never deliver on time

My initial experience with Royal Furniture Gallery or the other name Furniture Mattress in Brampton was good. That’s where it ended.
3 weeks before my spouse and I purchased we went to the store just to check it out as the location on Rutherford opened 1 month before. We liked a couch and decided to take measurements and discuss how the sofa would look in the space before purchasing.
We went back to the location 3 weeks later and picked our fabric and purchased the sofa without any alterations to the design. We were not told a delivery date but we were told our sectional will arrive in about 3 weeks as it is made to order.
3 weeks later I received a call the sofa would be delivered. I arranged a time for delivery. My spouse arrived home before me. He told me the delivery men arrived with the wrong couch. I arrived home to see they delivered a modern couch the wrong size with metal legs lol! At least the colour was right.
We went back to the store and spoke with the same man we purchased the couch from. He apologized and stated it was their error and it would take another 2 – 3 weeks to deliver our new couch.
He advised us to keep the couch until the new couch was delivered.
We were disappointed but we had already paid for the sofa. The following week the store called my spouse and offered him $ 600.00 to keep the wrong couch and go away. We declined as we wanted a more traditional look in our home.
Our sales agent then called and explained we had to return the incorrect sofa. We made arrangements for pick up. Multiple dates and delivery men not showing up to pick up the sofa later. It was finally removed from our home.
3 weeks later I called the store for an update on the sofa. A woman answered. I requested to speak with the sales person. She stated ‘he’s busy’. I explained to her I was told I would receive a call and I haven’t heard back. Without asking for my name or number she stated very rudely ‘I’ll tell him to call you’ and hung up on me. I was shocked. I called back immediately and she answered. I requested she tell me who she was planning to say called. She was unable to answer. I politely gave her my name and number. I told my spouse of the incident and we decided to go to the store to obtain the status of our sofa. The woman was conveniently absent.
We were told it was not ready and we would be notified possibly the following week. Our sales agent gave us his direct number which he rarely answered.
The following week we were finally told our delivery date and time. I was then told by my sales agent ‘this has gone on too long for him’. I guess us waiting 6 weeks for our couch was very time consuming for him.
Time was to be between 5−7pm. The delivery men showed up at 9:00pm. They had great difficulty getting the couch in the house. They did not remove the legs on the couch to make it easier to bring the sofa in the house despite my protests. I guess they were upset I was watching the delivery; one man turned to me and stated ‘get me water’. I was shocked he had given me an order as opposed to asking for a glass of water.
I gave the delivery men both glasses of water and once the couches were in they left.
Once they left I noticed the damage to the walls and they broke the screen door. We repaired the wall and are now working on repairing/​replacing the screen door.