Brampton Hardwood Floors

Don’t bother if you want prompt service. I was in toronto for several weeks to renovate my condo.
Firat, the person on the phone didn’t believe me about what I had as flooring. Regardless, I requested a call back from a service person. Needless to say, after two weeks, I’m still waiting for a call. I won’t hold my breath for a call and will take my business elsewhere.

First i’ll preface the review with the fact that we didn’t buy anything from these guys and here’s why. After a recommendation from a friend who works at a competitor, we went by the shop on an Sunday, late morning. The place was busy, which I thought was a good sign. We were looking for laminate flooring. They had a good selection of laminate, but not a large selection. Prices seemed decent, and quite a few sales. The reason why we didn’t purchase and left unhappy was the customer service. While we browsing a lady who works there came to ask if we needed any info. We asked about a particular sample we saw and wanted to know the AC rating. She told us, but even before she was finished the words out of her mouth, she was turning to leave. Another lady came immediately to us to see if we wanted any more info, and as we asked the question, she just simply walked away. That was it, never came back to assist us. We thought it was very rude. We assumed that since they are doing pretty well for themselves, considering how busy they were, they didn’t really care about the customer service aspect. We took some pics of things we might be interested in and left. We went next door to Amazon and Flooring Liquidators, and man these guys were above and beyond on their customer service. Taking us around the shop and explaining the differences in material, and answering all questions. Not to mention to pricing was equal or better to Brampton Hardwood. I will be going with one of the others and not coming back, simply for this terrible first impression. I give it a 2 stars, because they did have some good product for decent pricing.

The worst customer service. These guys no nothing. They sell laminate flooring in the name of engineered flooring. They just love to dupe people. Dont waste ur time and energy. Go to Lumber liquidators they are the best and are next to Steels and Tomken. The guy over there was very accommodative and gave me the appropriate product with best price.