Best for Bride

The first time I went here, one lady was very helpful. I loved my experience with her. She was very intuitive as to what I wanted and the style that suited me best. I ended up liking the dress she picked for me.
Due to financial and academic reasons, I could not get the dress until after I finish my program. When I was about to come in to pay for the dress, I called them to ask about ordering a dress smaller. I do not have any experience in ordering dresses and didn’t know that this was possible and awkwardly asked about it. The lady was curt and said, «what is your main question» condescendingly. My mistake is that I thought that although they will measure you now and can buy it, the latest 6 months prior to the wedding date, you can order a smaller dress. The end of the conversation is this, «yes, you really need to order the dress now (May 21), and yes, you can order a smaller size. Bye.» She hung up the phone immediately when I wanted to confirm that I was going to come in for my appointment to buy the dress.
I called again, in case that she «accidentally» hung up on me. Well, no one answered the phone a minute later, five minutes later, but 20 minutes. Even then, the person answered the person was laughing and I just didn’t feel good about buying a dress with people who made me feel like I should have known everything about ordering a dress for the first time.
They sent me an email saying that they were sorry and emphasized that I really need to observe the time it takes to order the dress. I know this now, but should someone treat customers rudely in explaining something that the associates know more about? By the way, on their website, there are testimonies where women had great experiences with Best for Bride because they were in a rush to buy dresses and some were able to get their dresses 5 weeks prior to the date. Can you blame a newbie for asking about ordering the dress later rather than the perfect 6 months before? Perfect it was off the rack?
Now, I still don’t have a dress. I got an apology and slap on hand for «asking» if I could order the dress a bit later than usual and if I could order a size smaller than measured. I was going to get the dress as B for B notified me of the sale for my dress.
I am sure most people will have a great experience here. I just had a bad experience as a newbie in the whole wedding shopping inquiries. I will thank the one woman for helping me out that day and hope that you weren’t the one who was rude to me on the phone.

Wedding dress shopping can be very stressful but the staff at Best for Bride makes it a lot easier and more comfortable. They are so helpful and honest. They didn’t have the style of bridesmaid dress that I was looking for so they called the other locations and even offered to have a sample sent to their store from Toronto just so my girls could try it on. I was very grateful for their help and great service!

I bought my bridesmaid dress for a friend’s out of town wedding. I went in for the order with my 2 week old son in tow, and they were so accommodating and warm.
When my dress arrived, I was promptly advised, and went in to pick it up, again with my little guy. They insisted that I try it on and do a little runway walk, and played with the baby while I paid etc etc. Very personal service, very professional staff! We’ll be back!

Went shopping with my friend for her wedding dress and my bridesmaid dress. We entered the store and were immediately greeted and offered mini cupcakes! My friend is not a size 8 and we’ve been having issues finding bridal store who will even assist us little alone go above and beyond like this store. The sales associate was working alone and managed to come «strap in» the bride to be, provide honest and constructive criticism and even offered to call her other locations to see what they had in stock. The great part about this store is that they allow brides to rent their dresses for half the cost of buying! When I asked to «try on» a dress that was a sample size 8 (and I am more like a 14) the woman quickly snatched it off the mannequin with no attitude and even helped me pin the dress up so I could visualize what $ 200 of taffeta looks like! All in all it was a great experience.