Banff Rocky Mountain Resort

My parents had a time share here so I spent a lot of time at BRMR. over the last 25 years (give or take) Now, if I go, I look for a deal and often. one can be found, especially off-​season. I have been satisfied each time. There have not been any concerns and the staff has been consistently helpful, friendly and informative. There are amenities; pool, hot tub, gym etc… There is a shuttle bus that frequents into the town that otherwise is perhaps a 25 min walk. I have stayed in a few other places in Banff but really prefer this one for the value and comfort. They have kitchenettes, so one can enjoy meals or snacks while cozy-​ing up in front of a fireplace and maybe some tv. This is not the fanciest place, but it is enough and a good value!

This place is terrible. I’ve been wanting to post a review for weeks but the wifi is so terrible I had to leave the premises to upload it.
1) Wifi is awful (see above). And if you tell them it’s awful they’ll say «It’s down in certain areas of the hotel right now.» I call BS. The wifi is always terrible.
2) The staff is nice to your face but will never actually help you. They’re supposed to clean my room on Saturdays, last week they didn’t. Not a big deal, called Sunday night to see what was up and they apologized and said they would have it done first thing Monday. Guess what? Monday at 6pm and it hasn’t been done yet. Called again — «Oh, we thought it was to be done on Fridays». Well, it wasn’t done on Friday either, and it’s been cleaned on Saturdays for weeks. Thus I remain without towels and soap because the front desk said no one was left around tonight.
Once asked if they could tell the people upstairs to be a bit quieter (if you’re in a ground level room — beware). And they said security didn’t show up until 11pm so I would have to wait until then.
OH and once a hotel worker walked into my room while I was in the shower. It was after 7pm.
3) The gym hasn’t been updated since the place was built. Don’t use the sit-​up mats or sit on the floor. Also don’t look at the ceiling.
This place gets a ¹⁄₅ because it has running water and a roof.

We stayed for two nights between may 10^th– may 12^th 2015. The rooms themselves are decent but the staying experience was horrific. We heard rumbling noises at night which kept us awake two nights in a row and the morning on day 3 when we were about to checkout discovered our sealed food bags (bread bag) was broken into and corners were eaten. So not and we ended up throwing all our food but when we brought it to the notice of the personal at the reception were informed about their inability to do anything.
During our visit to the Banff national park, we wanted to experience wild animals and nature but not rodents in our hotel room.

We stayed on 2^nd floor 2 beds for a week (no pet). We enjoyed the cozy little condominium. It was quite convenient. The room has everything we need for a week (fridge, microwave, oven, dish washer, coffee stand, fire place, etc). It located closed to downtown and highway, so it was easy to access to shopping and nature. The service at the resort was good. we used gym and hot tab often. We will come back again.

This is a great place for a family to stay. There are various things my family liked about staying here:
1) Obviously, great views of the surrounding mountains.
2) Very friendly and helpful staff. The sports desk did a great job of recommending businesses/​outfitters in the Banff area. They were very helpful in noting which attractions (i.e., Moraine Lake, Lake Louise) got crazy busy and where you should try to get early.
3) The family recreational amenities. Not that it was NBA quality, but there is an outdoor basketball court. You just leave your ID to get a free basketball to play with. Our son loved having family basketball games on this court in the middle of beautiful Rocky Mountain peaks. They also had a free s’mores-making session right by the basketball court.
4) The shuttle to Banff was convenient. We had a car, but when we didn’t feel like parking in town we hopped on the shuttle. It was very easy.
5) The restaurant. The casual restaurant allowed you to eat at the resort without going into town, if you so desired. It also allowed you to catch up on your sports news, as they showed ESPN on the TVs in the restaurant.
6) The mini-​refrigerator in the room. This allowed you to buy milk, yogurt, cereal, etc. for breakfast and avoid the time and expense of breakfast at a restaurant.
Overall, a great experience!

I booked a loft room to have about 5 girls stay all together for a stagette party. We were on the top floor and it was just terrible. We had an elderly couple staying below us, and as we were walking out at 5pm to go for dinner, they were telling us we were making too much noise and to keep it down… At 5pm! I told them that were were basically just getting changed and getting ready for dinner. I’m not really sure how we were making noise that was bothering them. So we came back and we started to play a board game, and at 10pm we heard them banging on the walls (I’m assuming to shut up). Seriously… We were all sitting around the table playing a board game. Yeah we were drinking, but seriously nothing crazy. At 11pm we had security visit our room twice. Because the people below us were complaining every 5 minutes about us. The security guard even said yeah it doesn’t look like much is going on here and left.
It was a Saturday night and all the walls and floors were paper thin. I feel bad that the people were pissed off with us, but we paid good money to be there. I think a lot of the noise travelled through us having the windows open. Since there was no AC, we couldn’t keep the window closed.
When we went to check out, we talked to the manager about the incident. And he didn’t really seem to care. We told him that it was a very uncomfortable stay and we had the security guards word that we were really not making that much noise. We ended up getting 10 percent off our stay, but only cause the bride demanded one.
Also there was no wifi. We tried over and over to connect but no luck. The next day the manager said yeah sorry. It’s down in parts of the hotel.
Not staying here again. The rooms were nice, but if you get any one who walks or talks above or below you, you’ll hear everything.

My husband and I recently stayed at this hotel for two nights while escaping the hustle and bustle of Calgary. The room we rented was a one-​bedroom condo. It was very cute and we loved that it had a kitchenette because we were able to cook some of our own meals. The room was a little dated but very clean and well maintained so that wasn’t an issue at all. We liked that they allowed us to bring our dog and that they had dog beds, dishes and treats available. There are hiking trails next to the hotel which was very convenient. The hotel has a small restaurant on site, which we tried and the food was actually good. We didn’t go swimming but the pool and hot tub looked very inviting and the small variety store offered everything that you might need in a pinch. When we checked in the staff was very friendly and we noticed that this continued throughout our stay. The only time we had an issue was when we ordered firewood and the staff member that brought it to the room was very afraid of our dog but that, of course, didn’t damper our view of the hotel as a whole. The hotel is a little outside the main strip in Banff but they so offer a shuttle which is very useful. Overall, we had a great experience at this location.

We had the last available cabin room in this huge mountain resort, thanks to a friend of us. The room on the first floor facing the forest was dark, but comfy and clean. A couch helped a lot and the bathroom was great. Unfortunately I didn’t sleep at all due to the enormous soft bed with a huge dip in it. Awful for my back. But my daughter loved it and slept like a log (sic). I’d given it a 3, my daughter a 5, so we came out on a 4.

We stayed here two nights in a two-​floor, two-​bedroom suite. The suite was pretty nice, although the bedroom door creaked, which made me anxious (since our son was sleeping in our room). There was a pretty decent weight room (with a power rack, but not many plates) that was free for guests. There are two tennis courts, but you had to pay to use them – $ 12 gets you an hour, two rackets, and three balls. Total joke. There is a restaurant and bar called Peppers that’s open until midnight. There are squash courts in the basement of the lobby, which I imagine are priced similarly to the tennis courts. There are two hot tubs – one in and one out – both of which were not hot enough. The pool is small. Free Wifi is a plus.
I’d stay here again if I was in a group and we were sharing a room – otherwise I would look for something more in town (it’s a several minute drive to get into Banff).

We really wanted to like this place. I noticed other people had a difference experience than us, so I’m wondering if our experience is because we had a pet with us. I think that maybe our stay would have been better in another room without our dog.
The Negatives:
We booked a 1 bedroom condo that was pet friendly. The smell was horrible when we walked in. The room was clean, but the smell was so disgusting that I had no appetite any time we were in the room. It smelled like the place had not been aired out for years and it took all the Lysol I had to cover up the smell for a few hours.
We were on the first floor, and we had two different people stay above us while we were there. At first, we thought the first couple was heavy walkers (we couldn’t get to sleep until 1am because they walked back and forth), but the second couple was just as loud so we came to the conclusion the floors are paper thin. I’ve never been more exhausted after a vacation because our sleep was so bad.
Also, our room faced other people and we couldn’t see the mountains, which I had been really hoping for. So instead, we watched a family with a hundred kids interact and play all day.
The Positives:
The staff, however, was wonderful. We didn’t get to experience the restaurant or amenities because it was hot out and we couldn’t leave our dog anywhere, but the little experience we did have with the staff was good.
By the way, our dog got his very own bed and food dish. He did really enjoy the bed.
Also, it is very close to Banff, but not too close. You can easily ride a bike there and the drive was only a few minutes. They had bike rentals available, which we would have totally done if we didn’t have our dog with us.
My Thoughts:
My suggestion to enjoy your stay is get a room on the top floor, maybe one that is better than a 1 bedroom condo, don’t bring your pet, and make sure your room faces the mountains.

The accommodations are decent and there are better places nearby, but the staff Is absolutely wonderful and it’s really nice that the resort is situated right along a mountain bike and hiking trail that makes access to outdoor activities very easy. This resort is a little further away from downtown banff compared to other resorts as well, but it’s not so far that the drive or shuttle ride is a drag.

I was booked to stay here for a work related trip. I was a little hesitant, worried that it might not be a nice as a more expensive place closer to the Fairmont Springs which is where my conference was. I was pleasantly surprised! The rooms smelled clean, everything was found in great order, and very clean. The front desk staff were friendly, very helpful, and very speedy. A bonus! My TV remote in my room didn’t work, so I left a note for the cleaning staff to replace it or have it fixed, and I came back that evening to a fully working remote. Free WiFi in the rooms as well! WOO HOO!!! When I came in the morning to check out, I went to grab a coffee from their restaurant. Unfortunately, the staff member to open the restaurant wasn’t in yet, but the concierge was nice enough to grab me a hot fresh coffee from their office, with creamers and sugar. He went an extra mile, and that impressed me! Overall, I was very happy with the stay here.

We had a very nice 4 nights in here. Very spacious and cozy rooms. There is a restaurant on location, but at least the breakfast is not worth the money. Do note that this place is very convenient when traveling with a car, but the town centre is rather far by walking (some 30 minutes).
If you are traveling with a car, I would recommend them. I would stay here again.

Great place, friendly folks working, beautiful surroundings!
For the price we payed, I think it was a wonderful deal. The room had all the necessities, a fridge, and glasses, and silverware, and hangers, etc. There was also a television and a fireplace. The room could be cooler in the summer, but I imagine their focus is more on keeping the rooms warm in the winter. There are ski racks too! On the grounds there are a couple restaurants, a hot tub, a pool, and a sauna. The hotel is a little bit removed from the actual town of Banff, but there’s a free shuttle to and from town, and it’s a totally reasonable walk if you’re the walking type. OH AND FREE WI-​FI! God bless these people for providing free internet.
The locally made toiletries were a nice touch!

Great place, stayed here 3 nights and loved it.
Excellent service from the (Aussie) staff, they were very quick to help with any questions that I had, whether it was extending my stay or updating my keycard.
Accommodations were superb, I went with the Junior suite (?) which had a fireplace, two beds, desk /​fridge, etc; Was clean, didn’t smell like mold (always a plus for hotels/​motels). Beautiful view of the Rockies…
After staying in a couple other places, a few nights before, this place was a godsend in the sense that you didn’t feel ripped off (like a particular hostel we stayed at last moment). It also had a great atmosphere about it, friendly staff, the people that stayed near us were friendly as well (altho outside of the control of BRMR).
I have to say, this was just a great place to stay while in a beautiful place like Banff AB. I’ve already recommended it to friends and family.

The Banff Rocky Mountain Resort is A-​Ok (which is 3 stars)… but after writing the review, I realized that I’m a fan (4 stars!) Let’s break it down:
Service — Excellent. Sure, it’s Canada, and everyone is nicer than you’d ever think possible… but the folks at the BRMR are a great international bunch that will take good care of you.
Accommodations — We had a two bedroom condo. Two floors, two bathrooms, full kitchen /​fridge, and a living room. It’s all quite dated, and the bedrooms are VERY small. That said, if you’re going hiking in the area (which is what you should be doing if you’re in the Canadian Rockies), and you need to prep your own ‘back country’ foods in your pack… it’s a perfect setup.
Amenities — There’s a pool, a hot tub, and a small bar/​restaurant that is so-​so, but does the job. Free wireless is a plus!
Location — There is a plus and a minus to this. Probably a bit more on the minus side. It’s good because it’s close to the highway if you’re going to be driving up through the mountains, but it’s well outside of the town of Banff (maybe a mile?)… just far enough you wouldn’t want to walk it. They do have a ‘shuttle’… but honestly, who wants to take a shuttle? Not me. Thus, you can’t really take advantage of the Banff nightlife unless you take a taxi /​have a designated driver. C’est la vie.
In all… it’s A-​OK, and I’m a fan. It was a great place for the four adults on the trip, and served well as «home» for the week!