Jag’s MJM Furniture Showcase

in the last week
I had ordered a apparently a crocodile cream and white bedroom set 2 night stands and a frame and a dresser with out mirror they had all together charged me 6956.00 I had picked it out of there look book it looked very nice! I was out of town for work when it arrived my boyfriend was home and he even asked me what colour it was I had said cream he had told me I don’t think so this is purple and a dingy beige camera on his phone is broken so he couldn’t send me picture I got home 5 days after it was delivered when I seen it I walked into my room and cried I had painted my room this nice baby blue bought new curtains and bedding thinking it was cream and white as that’s what pictures showed on the photos and in the description when you look it up on the internet it even says in description its cream and white no purple! I called them crying I work hard and haven’t treated myself in a while and I thought I would I was so devastated when I seen it just made me so uoset cause I haven’t treated myself to a big item like that in about a year they gave me a false email to send the photos of it not being what it was didn’t work was sent back to me the email also called multiple times they claim someone will call you call again a day later the lady that sold me hung up on me!!! So I went in I said I want my money back you can come get this cheap poorly painted bed and fake leather! I showed him the pictures of what I had receive and what he sold me he told me that he wanted to come into my bedroom and see it visually for himself lol I told him no I will bring it down for you he reused to converse with me only to my spouse who did not pay for it maybe cause I’m a women? I do not know that really upset me I told him he can keep a restock fee and that I want it gone he also refused he basically told me that I do not get any sort of refund and that is what I should like and keep lol it was messed up I’ve never felt so tricked or robbed in my life I didn’t know pleather wood and no mirror was 7 g now a days I guess I’m out of the loop we all got into a heated aguement rosey the one who sold me it laughed at me and smiled when she seen how upset I was she is a very sick lady if you ask me they kicked us out of store for saying 7 grand is a lot and that I’m not happy and I yelled and cussed a bit he was not willing to do anything it was very messed up I have now sent them papers for small claims court I will keep you updated also going to go to the news I had directly emailed the brand of bedroom that they claimed was discontinued and was quoted 7600 for 5 piece bedroom set with Chest 2 night stands made of crocodile a mirror with dresser a sheep skin bench stool for end of bed and bed frame also found the other one they claimed that wasn’t made anymore for 4600 on Internet and 5600 taxes included and everything furniture land in Surrey all including night stands bed frame dresser with mirror and it’s made out of leather and mirror !

My husband and I were looking to furnish our new home and found Jag’s was able to offer us the best service, price and quality. Will definitely be going back.

HORRIBLE TO DEPLORABLE!
If terrible customer service is what you seek… then this is the place for you!
Probably the worst retail experience I’ve had the displeasure of witnessing. The follow up (or lack thereof) is atrocious! Although MJM (Jags) has a great selection,
there are a lot of furniture stores around that can satisfy the need.
I will not be doing business with these clowns any longer!