It may surprise nobody … but I’m not really an outdoorsy, mountain climbing, river fording type of girl. So it isn’t often that I’d find myself in a Kathmandu store. Australia Day 2015 was wet, grey and only got wetter and greyer. Yes I’d taken a brolly, one of those tiny fold up numbers that hardly cover your head, but I needed more protection than that against the elements. Sure, I could have packed my Unilocalers poncho, and I would have, if I’d been able to find it in the early hours before I dashed off for the train. Wet & bedraggled I dripped my way into the store, lured by jackets that were now half price, now around $ 130. I was like a man in the desert looking for water! Well, no, just the opposite of everything I just said, but you know what I mean. Flicked through the rack, & noticed another stand of jackets that were about $ 80. Yes, I’ve got several jackets at home but I’m in the city for many hours to come, so I’ve tried on a few. The sales person was helpful in helping with sizes, and searching for colours for me. Just as I was about to it a buy one in a basic, boring black he offered to search in the Clearance area for me. Very pleased, he returned with a candy pink & a sky blue in my size. Sold! The blue rain jacket was mine! And I think about $ 50!!! I kind of think that if I’d gone in & bought either of the other 2 options that I probably wouldn’t have bothered to review the place. But getting friendly service by somebody who listened to what I needed, helped me look on the racks, & then offered to something extra, I’m here sharing the love. I can only hope that this kind of service is part of the Kathmandu protocol.