Avoid all you can, the most useless agent I have ever had to deal with. My agent never had a clue when I rang her up about something because she«Had over 300 properties to deal with». When I asked for a rotting wooden bathroom cupboard to be replaced I was told«That’s why the property is so cheap». They then managed to direct debit one full months rent after I had moved out of the property. Unfortunately, if you want a reantal property in Richmond you’ll probably have to deal with them though, they seem to have cornered the market there.