This weary traveller turned up at 1:30am after a delayed flight and discovered at this point that Punthill Lt Bourke does not have a 24-hour reception. Oops. I’ve gone back to the(third party, but very reputable and has not steered me wrong before) website I made the booking through and confirmed that it does state 24-hour reception as one of the hotel’s features. It’s something pretty important to this late-night flight-catcher, and had I known otherwise I would have been able to call ahead… instead of seeing the darkened front room as I approached and feeling the palpitations kick off in my chest. There was an intercom I was able to use to dial through to «after hours», which was a very helpful gentleman at one central switchboard for all Punthill locations, who gave me codes to get into the building and then to get my key. That all worked well but at 1:30am it wasn’t what I wanted to be going through. Plus I’d already been planning my sweet-talk into a room upgrade in the taxi on the way over, and now I had nobody to deliver it to, only an envelope with my name on it to collect from a safe. The room was fine, the bath/shower fixtures were a nightmare to work out(seriously the number of times I have filled a bath using the shower because I can’t work out how to get the taps to switch over properly = NUMEROUS), checkout was easy as my room was prepaid, and Punthill were happy to keep my bag stored in a conference room while I sauntered around all day. But I won’t need to stay here again.