This hotel was probably one of the best hotels I have ever stayed at. I was lucky enough to have stayed here courtesy of Boston University Sydney, for we have a mandatory Melbourne excursion for a few days. They have great relations with this hotel and we keep coming back. We arrived from the airport and they allowed all 70 of us to store our bags in a room. Very helpful. The views were absolutely gorgeous. The rooms were spacious, BEAUTIFUL kitchen, two bathrooms, great design. In love. Found out they had a brunch buffet downstairs. Took advantage of that one morning. Unfortunately on this trip, I got the stomach flu and wasn’t feeling too hot. I asked for an extension for check out. They gave me a 2 hour extension and I was very grateful. The one thing that I didn’t like was that there wasn’t free wifi in the rooms, only in the lobby. We had to pay. Overall, I would definitely recommend this hotel to anyone considering to stay in Melbourne!
Ramona P.
Place rating: 2 Aurora, CO
Close to restaurants, in room kitchen facilities nice, front desk staff rude and disinterested. Housekeeping minimal at best. Restaurant a joke. We had full breakfast prepaid with reservation and it was lousy to the point that I only went down for tea and toast after the 2nd day. Had to ask for coffee since pot was mostly empty. Moldy oranges in the fruit display, literally charred croissants in bread basket. No coffee on more than 2 days and this was right after they opened… On days there was no coffee I was offered espresso or cappuccino from the adjoining coffee shop? How does that even make any sense? You can bring me coffee from next door but can’t manage a pot from within your own kitchen? Scrambled eggs were runny and over easy eggs were stacked up on each other. Everything was lukewarm, even the hot water. Nice selection of bread to toast though… Housekeeping put clean dishes I had washed from the drain board into the dishwasher with dirty dishes, which would’ve been nice if they were all dirty. But even then how about turning it on then? Or how about cleaning the bathroom counters and floors? Very strange. The housekeeping women was as nice as she could be when I asked for towels or detergent, but I had to go to her closet with her to show her what I meant since she didn’t speak English. Wi fi was costly but I bought it anyway, I think it was 14.95/day, but not sure since I bought for 3 days for $ 40. It was very slow but it suited my needs. Conveniently close to other good places to eat, like the Thailicious restaurant next door or Chinatown, etc. as I travel around Australia the rest of my trip, every time I see a Mantra hotel I laugh and then feel, sorry for those inside. They get 2 stars for tea, toast, sweet housekeeping staff and being close to other places to eat.