Stratco

Our initial excellent experience has come crashing down. After sales service is woeful.
There were a few mistakes in the delivery and we have had to deal with the manager of the store as Sam has not been sighted. It is clear that the manager has never used the product he sells so questions are met with a dumb silence. The last straw was today when we asked for the vermin board only to be told that it was the coolite packing material that most people throw away as they don’t know what it is. Apart from the fact that coolite is not vermin proof, when we asked for another lot we were told no as we threw it away. Apparently, if we had used one of their installers, instead of DIY, we would still have the same problem as they have been throwing it away too.
We were able to buy some at Bunnings just down the road.
Stratco has generally been good to us before but perhaps things are going wrong at this store.