Harvey Norman

«Never purchase at Harvey Norman anymore. Terrible service and disrespect their customers!!!» That was the comment I wrote before my talk with the Good Guys staff. If Harvey Norman staffs could behave in a professional manner, I would have not come to the Good Guys, and that comment would have never been written.
I just bought a Panasonic fridge on Sunday 28^th December 2014 at more than $ 1700. The sale person told us that the fridge would be delivered between 10am and 2pm on Monday. I bought the new fridge because the old fridge is not working properly. And really mentioned to the sale person about that. That is, I need a new fridge as soon as possible. And when the sale person said that the fridge would be delivered on Monday, I decided to buy it instead of going to theGoodguys since I need it urgently for the XMas leftover and for the New Year.
Since the bought fridge is larger than my old one, we already bought more food with the expectation of putting all those in the new one. Also, when I was away, my parents at home removed all of the food out of the old fridge and disjoined all of door shelves/​compartments from the old one, so that the old fridge was ready to be taken away when the new one would be delivered at 2pm at latest as promised. However, we waited until 2:30pm and no fridge was delivered. So we came to the store in Murray Street and asked the sale person. She said that something happened in the system and it stated the fridge would be delivered tomorrow and just said apologies even though we told her that we already bought new food because the new fridge is bigger and that the food would be rotted without being stored at cold temperature. I wonder why we did not receive a call in the early morning that the new fridge would not been delivered as promised? The Harvey Norman staffs would be responsible for this issue when the delivery time is not as promised and call their customers about it in the early morning. I believe that if there was any problem in the system such that the fridge was not taken today, the problem must be noted in the morning since all trucks depart from the storage in the morning. But we did not receive any notice. On Monday, we had to arrange someone at home to sort out all of the existing food in the old fridge, to wait for the new fridge and now we again have to assemble all of the compartments back to the old fridge, put all of the existing food back in the old fridge and don’t know where to put the new food in. And all I got from Harvey Norman was an apology. Is it fair for Harvey Norman customers?
Another problem happened today — Tuesday 30 December at noon. The fridge was delivered with lots of scratches and dents on all of the three sides. We called the staff at Harvey Norman Hobart store and after many discussions, they told us that we have two options: either keep the scratched and dented one with $ 100 reduction OR get the new one at the same price. We don’t accept for just their apologies for all of their mistakes since we had to wait for the fridge for two days, had to cancel lots of our outdoor activities, put all of our Xmas and New Year food in and out of the old fridge back and forth, and wasted money for rotted food due to their delayed delivery. They told us that since we got a discounted price when I purchased the fridge already, so they won’t reduce the price although lots of trouble they caused us later. I asked them that «do you mean we must accept all of your problem just because we got a negotiated price when we purchased it?» She said yes. How terrible!!! They are UNACCEPTABLE!!!
—- After lots of discussions with the Harvey Norman staffs, especially the manager and after our talk with the Good Guys, things are now sorted out. I revised the rating of Harvey Norman from 1 star to 3 stars.