E Laundry

I have this ridiculously amazing full-​length tiger poncho that’s become my staple winter wear. I wanted to get it cleaned to prep for this winter, and not fully understanding dry cleaning, I figured if I got the poncho dry cleaned (instead of throwing it in the machine myself), it’d still retain its lovely fluffiness. So I googled E Laundry. The website had this deal, three items for $ 25.95, so I was like — awesome! I’ll throw in another couple of items to get fancypants drycleaned. I phoned up, told them I was a first-​time customer, mentioned the three-​piece deal, was super excited. I even got my items picked up by the valet service.
Long story short, my card ended up getting charged almost three times as much as I was expecting, because the poncho didn’t count as «standard dry cleaning» — in fact, they chucked it through the wash like I would have done anyway, and the dirt mark I was hoping would have been removed by professionals still remained.
The website has a little asterisk next to «standard dry cleaning» and yet I’ve been through the site with a fine-​tooth comb and can’t find the fine print for that asterisk. I sent off a sadface email, got no reply for a week, sent another email, and finally engaged in some dialogue. I wasn’t really happy at all with the response but they tried their best to stop me whinging by offering to clean the garment again, free of charge. Sure, that’s really nice of them, but I couldn’t notice a difference the second time around.

E laundry is truly a new take on the laundry and dry cleaning services of old. The have expanded their services to every extent of cleaning clothes. We don’t always have time to do laundry and some times it can pile up, other times its something delicate like a suit that we would rather give to the pros to clean than risk ruining it. In my case it was time to take the suit in. I haven’t heard about them before but it was the closest to my house and to be honest i did like the way the outside looked with the big light bulbs around the sign and the black and white exterior. The staff were helpful and friendly and and asked if i wanted anything special or if the suit needed altering which is not normally done by the dry cleaners. It was a pretty standard order of just dry cleaning the suit and it cost just over 20 dollars which i thought was not too bad. They also offered to deliver it when it was ready but i opted out because its walking distance from my house. As well as altering clothes they also do fixes and embroidery. Along with all this they clean pet products like pet beds and blankets too. I also quite like the little café that is attached to E Laundry and is a good place to wait if you are early picking up your clothes.