Temando

This is apparently their Australia HQ.
They are THE WORST. Had to use them to return.
So what sort of courier service gives you quote from 9 am — 5 pm, then c – ty phone ‘person’ has the nerve to cop an attitude to perfectly reasonable observation that after 6 hours of waiting, one should be able to go for a walk without concern that courier will not pick up things.
I’m not saying that dealing with annoyed customers is fun, but surely, not sounding like I stole your man, house, jewels, child and best friend is the least one can expect from person who has the great misfortune of being paid a living wage for a job I did after grad schooling all day for $ 11 USD.

This company is the worst! My first quote for shipping was just under $ 500. When I contacted them to proceed they jacked the price to over $ 1300! They wouldn’t give me any explanation. Their customer support is terrible, and it’s one of those companies that make it really difficult to talk to someone.
They charged me for insurance, but didn’t provide me with any paperwork, or any terms. And now that I need to make a claim they are trying to wipe their hands of it, by saying I need to contact UPS… even though Temando didn’t give me any insurance paperwork, reference numbers or anything.
So yes — they are selling insurance products but refusing to provide customers with terms up front or even when they ask.
I rarely say this, but these guys are dodgy and unreliable. Steer clear of them.