Grace Removals Group

We used Grace removals for our move from the Gold Coast Australia to Houston Texas in November 2014. The manager, Matthew Ferrari came to our house to give a quote. He assured us that our own container would be placed outside our house and our furniture would be packed straight into it and not moved again till it was unpacked in Houston. On the day of the move a truck arrived with 2 guys. I asked where the container was and was told it wasn’t coming because it was broken and they were waiting for a part.
I phoned Matthew Ferrari who stated that he «meant» to call me. I told him that the reason we went with them was so there would be no «double“moving of the furniture as there is more chance of damage. He told me that when it was packed into our own container at his facility he would email a photograph of our stuff in the container. That never happened.
On arrival in Houston numerous items were broken due to the way they were packed. I expect some breakages, but when sentimental items are broken due to negligence, IE antique marble chess pieces all wrapped together in paper causing 6 pieces to break, it’s upsetting. Packing tape was placed straight on to furniture so when unwrapped it peeled the paint and laminate from some pieces. We were insured but didn’t get the full value of the broken items. It’s funny when you point out expensive items to the removalists and then find at the other end that they are not packed properly, and your cheap items are wrapped like the crown jewels.
We are now all unpacked and in our house in Houston. As the weeks go by we are discovering things missing. I find it odd that all the boxes on the invoice list were accounted for on arrival but things were missing from the boxes.
After the above we would not use them again.